Dunkin' — Restaurant in Monroe

230 Roosevelt Dr, Monroe, CT 06468

What is with this location? I been living exactly 1-mile from this location for over 10 years. So to say it is the most convenient location to go to is an understatement. However, aside from a rare few (which I can count on one hand) you have complete morons that work there. 98% of the time the lines are so long and the waits are so long I have been there as long as 20-minutes. You hire people that either do not care or really are that stupid. Again there are those few that do not fit that category but I doubt they are still working there.

Even after the renovation I find it hard to believe it is the speaker that contributes to your people not being able to grasp the concept of a large from a small coffee. I said large coffee three times and each time she goes small coffee. How does small sound like large and vice-versa?

Not only are your waits ridiculously long but also your people there clearly do not give a damn. Case and point: one time i was there as long as 20 minutes (again) and when I finally got to the window 2 people were laughing and all into a conversation while my coffee is right by the window. Are you FN kidding me?

It takes a lot of control for me to control my anger. Your location really tests that control. Today 10/19/2024 is my last visit there. I waited in line for 20 minutes and still did not make it to the window and this person taking the orders all she wants to hear is small even though you say large...slowly.

Got to the point I said to hell with it and left the line and headed to the location on 34 in Seymour. I was not even in that line more than 5 minutes on my way home with a LARGE coffee and glazed donut. That location and the one on 111 is my go to places from now on.

That is how bad this location has been before and after the renovation that someone that lives exactly 1 mile away will drive further because of all the...

I order at this location on Monday 9/2/24. I place my mobile order at 3:27 and once i got to the drive thru i was told by an employee they were closed! I got there at 3:30. Google stated that the location would close at 4! I never received my order or a refund (iv contacted Dunkin) I went to this location again on Wednesday, i ordered an iced latte, Ice tea and half dozen donuts! I received a very watered down latte that was still warm at the bottom of the cup, i also received black coffee in an ice tea cup and only 5 donuts! Iv contacted Dunkin twice about this and haven’t received any refunds. The is the worst Dunkin in Monroe CT! Absolutely absurd! Don’t go to this location ! Needs new staff and...

Revised my original review of four stars to one star... service is back to awful and the staff is not trained. I had a debate on a menu item with the server, where she had no clue they served it, and it was on the menu board over her head! Donuts always seem a day or more old, or they are out. Orders are always wrong- even when ordering two items. they play guessing games when ordering bagels in drive thru- "poppy bagel.." "we have no poppy", "okay, plain...", "we have no plain". "Okay, salted"... "we don't have salted", "okay tell me what you do have". Staff always seems you are bothering them when you come in. the one or two good people...