Subway — Restaurant in Monroe

I went yesterday (5-23-25) for a sandwich about 5pm. The store was quiet, only a few patrons at the gas station register and no one in line at Subway..also no one behind the counter. I see an employee with multi/colored hair piled on her head in the back putting up what appeared to be trays. I said ‘Hello’ in a normal tone and no response. I waited about a minute and said “Hello” a little louder. She never turned around. I waited another minute or so and said “Hello” again only louder. She never acknowledged my presence. I then knocked hard on the top of the food shield. No response . I thought she was deaf, ignoring me, listening to music on ear pods? I had no idea, then she walked out of my view so I said “Hello” again much louder but softer than a yell. At that time she came into the doorway and said “You don’t have to yell!” I told her all I had done to get her attention and she again said “You don’t have to yell.” That made me mad. She asked what I wanted and I told her “Nothing now. Go back to doing nothing” and I left fuming. There is a Subway on Dickerson near Ollie’s so I went there. I suggest everyone...

Today I received the worst customer service ever from subway and subway customer service. This subway was located in a gas station. First I got my foundation drink from the gas station and went straight to the subway counter. I stood at the counter looking for a while waiting on a worker. After a couple of minutes I looked behind the counter and the worker was in the back. I signal for the worker to come out because I wanted to order. Needless to say the worker never came out after 5+ minutes of me standing there. I never got the chance to place a order because the worker never came from the back room. I left and looked up the location and called customer service. The customer service rep acted as if he didn’t care. I told him I would like a follow up call. The rep said no problem just give the regional manager time to investigate before he/she calls me I said sure and the rep ends the call. He never asked or give me the chance to provide my number. Nobody can follow up if they don’t have the customers information. Bad customer service across the board. Subway staff needs more training in...

I hate to say this because I love Subway. They need to look into hiring someone else. The young man working there is a little slow. He is more interested in looking at other customers in the store than paying attention to making your food. I had to repeat myself numerous times. On this occasion he was talking to a worker in the gas station part of the store. He took his time talking while I was trying to be patient because I needed to get somewhere else. I had a coupon( God forbid) and he argued with me over what the coupon said. He also got huffy when I asked him for extra mayo. on one of my sandwiches. Forget trying to call them. Nobody picks up the phone no matter how long you let it ring or how many times you call. I have been craving a sub but honestly I don't feel like going through the whole ordeal again. Arbys makes good sandwiches too and they don't hassle you about...