McDonald's — Restaurant in Montana

I recently had the pleasure of being served by Riley, a remarkable employee at McDonald's. From the moment I walked in, his friendly and welcoming demeanor made me feel valued as a customer.

Riley's exceptional customer service skills were evident throughout my entire visit. He attentively listened to my order, ensuring that every detail was accurately noted. His efficiency in processing my order and attention to detail were truly impressive. Despite the bustling environment, Riley remained composed and focused on providing excellent service.

What truly set Riley apart was his genuine care for the customers. He took the time to engage in friendly conversation, making me feel like more than just another customer. His positive attitude and infectious smile created a pleasant atmosphere, enhancing my overall dining experience.

Not only did Riley excel in customer service, but he also demonstrated exceptional teamwork. He seamlessly coordinated with his colleagues, ensuring that orders were prepared accurately and efficiently. His ability to multitask and maintain professionalism was truly commendable.

Furthermore, Riley's knowledge of the menu was impressive. He confidently answered my questions and provided helpful recommendations, showcasing his expertise in the various offerings at McDonald's. His enthusiasm for the food and his willingness to go above and beyond to ensure customer satisfaction were truly remarkable.

In conclusion, Riley at McDonald's is an outstanding employee who embodies the values of exceptional customer service. His friendly nature, attention to detail, and dedication to providing an enjoyable dining experience. I highly recommend giving Rylee a raise as he is a excellent person to have working at this franchise. Good job...

Terrible management. The lady in charge was a woman with an attitude, one NOT friendly towards customers. We were told to drive forward and wait behind another car already parked waiting for their order. We said, no thanks, we’ll wait right here at the window. The youth at the window went and got a higher level youth with green hair and piercings who asked us if there was a problem. We said Nope, just waiting for our food . She basically insisted we pull forward behind the other car just barely ahead of us. We did. After waiting over 7 minutes (we were told it was for fresh fries and our chicken patties- which we didn’t order at all, so we were confused but figured it was typical for this place that was already showing incompetence in fulfilling orders). The manager lady brought our food out in the bag (Big Mac, 2 double cheeseburgers, 1 large fry and an apple pie - no chicken lol). But meanwhile we had watched 3 or 4 cars drive past us from the window after getting their food. Guess they all ordered chicken with no fries or something since ours took extra time for fresh fries 🤷‍♂️. The manager turned away immediately until we spoke to her asking for ketchup. She told us we couldn’t speak to her employees that way (what way? She never asked us what we said or even spoke to us, so how would she know how we spoke to anyone?) For the record we spoke politely with no curse words, no rude terms etc. After she returned with ketchup, we asked for owners name and she was clearly put out. Needless to say she gave us the WRONG NUMBER!? We are awaiting a call back from the owner but doubt anything will result from it. We will never visit that store again and will lion for alternatives to the...

Regular customer. Used to be fantastic and smooth getting food from here. Staff were friendly, overall a good place to eat at 7am.

This place has taken one heck of a nose dive into the ground in like…a month.

I have had issues with everything from ordering to even getting the food I ordered. One lady absolutely could not get my order right even after trying three times! Messed it up so bad it cost us almost twice what it should have because she did every single thing separate!

The morning folks are still great, but any other time of day the service is horrible. It took 21 minutes from the moment I entered the drive through to get my food. I also ordered a smoothie. I reminded them once but nothing ever came of it. Ended up leaving. At a half hour there are a number of restaurants a few miles away I could’ve spent less money at.

Also, we customers can see through the window whilst we park to wait for our drive through meal. What a sight! They just run from one area to another and you can visually see they are not able to keep up with the work load. We can see your workers desperately scrambling to keep up. Poor management just shows. Pay them well, and treat them better and you’ll have the help you need. Holy cow.

I did see a sign that said “under new ownership.” I’m gonna guess that’s why...