The Springs Taproom & Grill — Restaurant in Montana

We arrived at 10 am and were in the pool area. We saw a woman walk by once in a hoodie who might be the drink person but then thought it was another patron when she just walked by with her hands in her pocket. At 11:15 she went to the other end of the pool to get drink orders so i went over and asked if she would come visit our group of 6. She said she was the only server so she’s trying her best. She made it over and got our group a drink. That was the last we saw her in the two hours we were in the lower pool.

We got out and went to the restaurant for lunch. This is where the wheels completely fell off whatever this restaurant is trying to do. Drinks and the pizza for the toddler came out right away. No silverware or napkins though. Went and asked the bartender for napkins and you’d think we asked him for a kidney. Didn’t see the server for a long, long time after this.

Eventually the adult’s food came out. Cold chili. Server irritatedly brought a new one but was still not even close to warm. “Bowl” of lukewarm tomato soup was 1/3 filled. Sampler platter had no sauce other than cheese for the pretzels. Plain wings and chicken strips. No server in sight to ask for anything. (The pizza the kids and one adult got looked amazing though. They nailed that.) The rest of the meal was incredibly bad. Our server was so put out when requesting the chili heated up, that we asked another person to get some sauces for the pathetic sampler platter. This was the pool server from earlier and she brought them right over and was actually nice about it. Then the server came over and announced she was the manager and seemed annoyed we had the audacity to complain to the other server. She offered to take the chili off the bill, but said the cooks checked and it was 120 degrees. I pointed out it had been sitting for 15 minutes and the cheese was still rock hard shreds on top of the chili. It’s was not warm and we shouldn’t need to argue about that.

No offers for refills the 90 minutes this ordeal in the restaurant took. She even missed a soda on the bill and my daughter pointed that out. Server added it. I’ve been a server in my life, if i ignored a table for 70 minutes, never checked back, and gaslit them about cold chili, i would not add a missing soda.

We’ve been to the restaurant several times and it’s been passable, but never great. This was the nail in the coffin. We’ll never be back after using the amazing Broadwater pool. Helena has way too many good food options to beg for mediocre service/food. We were treated like a bother from start to finish.

Also, they put chopped tomatoes on their Caesar salad. I’m a die hard tomato hater so maybe this isn’t as big of a deal as I make it.

I would have gladly given this review to a real manager if there was any info on the website about how to provide feedback. There is no way a restaurant providing this bad of service and (mostly) poor food quality will...

Not what I remember from years ago when they first opened. First off, I sat down at the bar and then two guys come and sit after I do and they get their menus first. Getting to me, they didn't have any. I had to wait for one from the other guys. Took 40 minutes for my food to arrive. The bartender said they were backed up but the restaurant was only half-full. I didn't even get my app in the middle of the fray to tide me over. Some food was good but some wasn't. My chicken was slightly undercooked and didn't tear away that easily like it should have. It was also bland with no seasoning. My quesadilla was okay, the fries were pretty tasty and the fixings on my sandwich was good. Before leaving, people who got there before me got their food as I left.

Main theme: no one there pays...

If no stars were an option I definitely would have chosen that. The food quality was absolutely atrocious. We ordered the Montana nachos to soon figure out that they were covered with shredded cheese that had not even been melted. We waited over 45 minutes to receive these meals. My mother ordered fish tacos and received them with mostly hamburger in them. This could be a very bad situation for someone that cannot eat beef due to medical reasons. Overall the food was less...