Burger King — Restaurant in Montgomery

Only one in drive thru when I pulled up and only a couple cars in parking area, so they were less than busy. Simple order of two (2) royal chicken bacon and swiss sandwiches. She called it back to me and told me 2nd window. I pull up wait an inordinate amount of time (2 minutes) before anyone even acknowledges I'm there. Another drive thru car is now behind me. She opens window and calls out the order of the person behind me. "No 2 royal chicken bacon and swiss was my order," and she says nothing and shuts the window. Another girl comes over and starts entering my order and tells the cook 4 minutes after I've been sitting there "2 royal chicken sandwiches," so then ol'girl opens window and collects my payment. I tell her to make sure those have bacon and swiss please. She says, "I dun dat already." I said, "No you didn't. The other girl called out my order, and she did not tell him bacon and swiss." The other girl comes over to the window asking me what's the problem." "No, problem, I just want my order to be correct." Now, I've I have been there 6 minutes. Mind you, I was their only ordering customer when I pulled up with a 'can't get it wrong' order. Now, there's 3 cars behind me. Then, sure enough, she asks me to pull up and wait. I said, "Seriously, it's been 7 minutes since we began this fiasco, and you're just now beginning to cook the chicken, SHEESH!" So, I pull around. 5 minutes later a nice guy brings my sandwiches, and I ask him if the sandwiches gave bacon and swiss on them? He said. "No, they didn't tell him bacon and swiss," but he offered to run go put bacon and swiss on them and did. I told him I appreciated him for doing that and told him "God help you working with those 2 dumbstones" to which he replied, "It's an exercise in my religion daily they're so stupid." I could...

Experience was very rude and disrespecful came in that night ordered over $23 of food and got cold fries and one of the orders of fries was missing tried to call got no answer so soon as i got home i went back they continued to tell me they were close so i told them about the order and they still got a boy from the back to talk to me as i asked for the manager i heard them telling him to close the doors and dont talk to us because we shouldve came back sooner its days they close at midnight but its was a little after 10 when they said this and i also said i wanted my refund if i you arent going to correct it and they gave me nothing and shut the door on us then cut the lights off someone hopped in the car and left before we even did. Had a similiar experience the same spot before only that time they overcharged me for my meal almost $10 and tried to give me only $5 back had to do my math and then they gave me my money back i will never go here again bad manager bad food bad service dont waste your time or money on people like these thats why they have the...

Absolute worst experience I have ever had at a Burger King. The manager was running the drive thru and the front counter. Nobody but me and another gentleman weee in the lobby but we were basically ignored for the drive thru. They had two workers in the grill area with one of them mentally challenged. I’m not knocking on anyone mentally challenged but the manager had to continually give him instructions on what to do. Even small tasks seems to be a challenge for him. The manager also allowed a girl to use the restaurant phone. She screamed and screamed on the phone for the entire 35 minutes I stood at the counter waiting to order and waiting for my food., Several people walked out. Then I asked the manager to substitute a child’s toy for cookies and I was told I could not do that. Since I had ordered a kids meal, The least the manager could have done was to fulfill my request since I had waited for so long. This was an absolute mess. I visited the restaurant on Thurs Aug 17, 2023. This location won’t be open for long with that...