Ellianos Coffee Pike Road — Restaurant in Montgomery

It's hit or miss with this place...the breakfast bowls are great, if you're lucky enough to get one. They are nice and polite, but SLOW. I've been here numerous times, sometimes 3 times a week to pick up breakfast bowls for co-worker and myself. Half the time they are out of grits, which really sucks if I've been in line 15 minutes. The last time, one of the bowls was only half way filled. (guess they were about to run out of grits) And why is it always "15 minutes until the grits are done"? Here's two ideas, make MORE grits since you know you are going to run out, or put up a sign saying "OUT OF GRITS" so we don't sit in line to be told "15 minutes until we have more grits". A little consistency goes...

I’ve been to almost every ellianos in the area and this one is awful. They make you pull around to the other window instead of serving both like every other location. And 1/2 the time they don’t understand what you’re asking for. I asked for a coconut brûlée (coconut & caramel flavor coffee) the girl came back and proceeded to tell me they can’t combine an energy drink and coffee… like what? I had to explain I wanted coconut flavoring...

It pains me to do this, I love Ellianos. But the is specfic location has got to figure it out. I tried calling before complaining here but no one answers. I want to recommend a drink online and food only line in the morning. People do not have 20+ minutes to wait in line before work in the morning and it’s been a regular thing. Please fix your processes so you can make more sales and more people can...