Casa Real Mexican Restaurant — Restaurant in Monticello

Additudes and Thieving Servers!!!! Came in, and yes, we had a big party but we tried to be as convenient as possible. Some of our party had small babies, so they sat in a booth near our table. Anytime we asked for anything, we would receive eyerolls and most of the food was lukewarm/cold. When we were packing up, my mother went to the bathroom and left her airpod on the table. We told the female server multiple times that my mother was in the bathroom and would grab it. My mother comes back to her airpod gone. She checked her pockets, car, etc. She then used the Find My IPhone feature to track the bud. It showed it was in the back in the staff area. She asked about her airpod and they tried gaslighting her to believe they didn't have it. When she showed them the location, they claimed it must have been in the food or trash and that they wouldn't be able to find it. My mother refused to leave until it was brought out, and when they did, it was clean as a whistle, which clearly means it was in no type of food/trash The female server that took the airpod followed behind, swearing at my...

My husband and I came here for dinner tonight (02/21/23) but we weren’t very pleased. First, the booth I sat in was broken. Instead of it being at a 90 degree angle, it was more of a 75 degree. If I leaned towards the front of the seat and then leaned back, you could hear the broken boards clank together. Anyways, the waiter was not very friendly and acted like he was confused every time we said something, but there didn’t seem to be a language barrier. I ordered shrimp tacos and my husband ordered a chicken, steak, and shrimp burrito. My meal was alright, but was room temperature. My husband said his burrito (which was big) only had a few pieces of meat in it. He said it was stuffed with vegetables and only sprinkled with meat. He also said his was room temperature.

Based on this experience, we are very likely to travel 20-30 minutes to our favorite Mexican restaurants and mark this one off the list. First impressions...

Very good food. My wife and I have gone here since they have been open. We drive 25min weekly to eat their food. However, the last two weeks we have been very disappointed with service.

First experience, we called to order takeout, like we have for the past year. The younger waiter, told me to hold for 5minutes. 20 minutes Iater I am still on hold so I hang up. I try calling back for about 10 minutes with a busy signal because he still thinks I am on the line.

The next week, I try calling to order, and the phone is busy for 20min. So obviously this waiter has done the same thing to someone else. I finally get him to answer and he puts me on hold for about 5min. Unbelievable. If this keeps up, we will not be coming...