Pizzaville Italian Eatery — Restaurant in Moore Township

Placed an order online for 2 pizzas to be delivered. One plain and one with special toppings. Arrived in a timely manner, however, the special topping was totally wrong. Called and asked that they correct their error on the second pizza and was told would do so. Waited one hour and no pizza. Called again and told again the driver was on her way. Waited another hour -- NOTHING!! Person at Pizzaville explicitly lied to me telling me they would make good. Took my money but did not follow through with correcting the issue or refunding my money. I live minutes away and delivery should not be a problem but no one ever returned with the correct pizza. This ends my use of this establishment. Cannot tolerate poor customer service -- will buy elsewhere. Be sure to check your order BEFORE the delivery driver leaves. REPLY TO BUSINESS RESPONSE: You suggest I contact a manager at your establishment. When I called about the wrong order delivered, I got the run around by the young girl who answered the phone so I asked for a manager at that time and was told no manager is on duty. Calling to speak to a manager is no resolution to the problem since that person does not exist or I was lied to again!!!! If you want to make it...

This is the second time ordering pizza at this place, first time they messed up my order, I’ve had ordered medium pizza very light sauce by phone for me to pickup and gave me a large pizza, they charged me the same as a medium pizza but definitely I didn’t wanted a large pizza too big for me! Second time ordered by DoorDash and I was very clear on the notes, very light sauce on the pizza, I received a burnt, very toasted pizza full of sauce, the pizza was so hard me and my husband couldn’t eat it. I have called, and the guy who picked up the phone was so rude it seems he didn’t wanted to hear what I was saying and passed the phone to a girl without even letting me know. So I explained again to the girl everything from the beginning, she said couldn’t do anything, not a refund or to send another pizza because the order was made by DoorDash, which is understandable. She suggested me to contact DoorDash which I did. I took a picture of the pizza and she said to send it to her. But after all I didn’t send it because they wouldn’t do anything anyway! It seems this place doesn’t pay attention to orders taken by phones or online app orders and that’s why they keep...

Had Italian subs, come with fries or onion rings, I asked if I can substitute perogies and pay extra....I was told, "We can't do that". Even the other customers next to us laughed. I replied, it's your place, you can do anything you want, I offered to pay extra. No, we can't do that again. So I ordered sub, no onions and heated and just ordered perogies extra. Sub came out, I asked if the oven was broke? I asked for it to be heated. They took it back, with everything else, meal also came with soup, but she took my spoon with the sub? So I waited because the fork was not working well on the watery soup. Sub came out, and I can see onions hanging out the side. I said, I asked for no onions??? By now the table next to us is rolling.....My cousin who was eating with me was done a while now. Got my Sub. It was OK. Seemed super small for the price. Most subs around here are 3 times the size. Oh on top of that, I ordered no onions on Sub, and didn't really want fries or onion rings, so what choice did they put of those two?...