Kloesel's Steakhouse & Bar — Restaurant in Moulton

We went here for the 1st time and it will be our last. It started ok but went downhill quickly. You get soup, salad, and garlic toast with your meal so I asked what the soup was and she had to go ask and came back and said it was minestrone so I asked for the soup. When the garlic toast arrived it was very limp toast and the soup wasn't minestrone it was some kind of vegetable soup with noodles. Then my husband's Fish Ponchartrain arrived and it looked nice but he never had it before so wasn't sure what it was supposed to taste like but said it was good. My steak arrived the waitress never asked me to cut into and she walked away. When I did cut into it it was med well or well done not the medium I ordered. We couldn't find our server so after about 5 minutes I went up to the counter to ask the lady if she could send our server over, about another 10 minutes passed, and finally, our waitress shows up in the room and we had to wave her over. The employee never told her we needed her. I sent my steak back and at this point, my husband has finished his meal. My steak arrives and I cut into it and it's raw. Our server (who seemed new) try to tell me that that was medium, and I had to insist that it was raw, not medium. She finally agrees to take it back and after about 10-15 minutes it comes back and it is finally cooked properly except when I went to eat it was over seasoned and way over fake grill smoke ( I don't know what to call it.), but I couldn't eat much of it. Then our server surprises me with a strawberry shortcake for my birthday which I can't eat because I'm allergic to strawberries, and the server just said that's what we give everyone for their birthday. Mind you we never saw a manager and didn't even get 10% off our meal for having to send my steak back more than once. I don't know how they have been in business so long with that kind of customer service, and the taste of the steak, at least the one I received, our dogs didn't even want to eat the steak. Very...

I had to change my review from five to one star after my most recent dinner. The service was slow and non-existent, and the food was subpar. And when we sat down, there were only two other tables with patrons at them. Most of the times we needed our waiter, we had to wave our hands around just to get his attention. We had to ask every time to get our glasses refilled. People who were seated after us got their dinners a good amount of time before ours. I ordered a bowl of the chili. If the steaks are so good, the chili must be good to right? Nope. For an $8 bowl of chili, $6.50 of it must be for a can opening fee. When our food finally arrived, the cheese had completely melted into an oil slick. If there actually were onions, they must have cooked from all the time this plate sat under a heat lamp. And the chili had congealed, forming that skin across the top. Like a soup at a buffet that no one has had in a while that forms a skin you have to break through.

The only reason I did not send back what passes for as chili here, was the time it would take, and i did not want my family waiting on me while I then ate later. And that the only real "adult" I saw working was one of the waiters. Everyone else I saw working out front, or in the back looked like high school kids, hunched over their phones, talking among themselves.

To me, a restaurant is only as good as its most meager plate.

I have lost my faith in this restaurant, and it will be some time before even consider going back.

P.S. I wish I had taken pictures of the solidified ring of chili that went...

The food and service were outstanding, but the atmosphere (people in this town) leaves a lot to be desired having traveled extensively around the United States, Canada and Mexico, from the biggest of cities and the smallest towns, I must say I have never come across a more rude and judgemental group of people in my life. If you are not from here, you are considered an "outsider", and they definitely don't try to make you feel welcome, in fact, they do the exact opposite, they really should be ashamed of their behavior. This has happened on several occasions, I tend to keep to myself and mind my own business yet I have had people in this town treat me horribly without any provocation from me. I've had people pass judgement and assume things about me when they don't know anything about me, I have had people say extremely rude and uncalled for things to me, and if looks could kill, I would have definitely been dead a few times. All this from a town that bills itself as "A friendly little city with a heart as big as Texas". If they are using this as the town motto, they should really come together and have a town hall meeting to discuss why it is that they treat "outsiders" with such rudeness. Oh, one last thing, just because you might money does not mean you have class, just like being from a small town does not make you ignorant, rude and hateful, those are personal choices. I consider myself a Texan before I consider myself an American, and I don't understand why we can't all just get along and do...