Dunkin' — Restaurant in Nashville-Davidson

Just came home from my third and final visit to this location. Each visit has been awful. My first was shortly after they opened. Sign said they closed at 10 and we were there shortly before 9. Walked up to find the doors were locked.

Several months later I decided to give them another shot. Placed a mobile order for pick up and headed to the store. Walked in and waited nearly 15 minutes and never saw my order placed in the pick up area. Went up to the counter and inquired about my order and they claimed they never received it. They went ahead and made it for me and I left.

Tonight my girlfriend and I decided to drop in on our way home. The very rude and aloof female employee took my girlfriends order, gave her her donut and disappeared to the back without even asking if I had an order. We waited several minutes until my girlfriend finally called into the back room saying I had an order. She came back out and when I told her I had an order as well her reply was “Oh.” Not “Oh sorry.” or “Sorry about that.” No apology what so ever. I gave her my order. She handed me my donuts and went to make my coffee order. We noticed that she had also neglected to give us or even ask if we wanted our receipts. Likely to keep us from filling out the survey. So we took it upon ourselves to take our own receipts from the printer. After she made my coffee she sat it down on the mobile order pick up station and headed back to the back room. Never called it out. Never told me it was ready. Had I not seen her place it there I wouldn’t have even known it was ready.

They claim to be under new management but I don’t believe it. This place has had the same service since it opened. The staff is rude and act like they don’t want to be there. I can promise I won’t be back a fourth time and will be contacting the corporate office about this location.

EDIT: I’ve heard the evening/night staff are the worst but the day people are nice.

EDIT2: Stop deleting my review. The people need to know how bad...

This Dunkins Donut Is Nasty , Several times have they had molded bagels going out the window!! I Just Quit Like Three Days Ago , I Have Screenshots If Anyone Would Love To See , I Asked To Put My Two Weeks In And They told me I Couldn’t , So I Had To Not just To Go Back !!!!! The Mangers Could careless , Praisy Is The Gm of The Store And She Could careless For White Creek Store , She Only Care For Metro Center , She Never Helps The Employees When They Have An Problem, She Tells Them They Can Wait It’s Not Important!! She Needs To Be depromoted & Get Someone Better , Who Will Talk To their Employees & Alteast Give Them Proper training !!! Then You Have Lani Who Is 18 years old in management using It way pass her head , She’s Not Manger Material , She Has an Fail Mouth , She Really Disrespectful & Ungrateful of the Help that’s In That Store , Never Cleans Anything , Makes Up Story’s Just To Have Conversations!! She an child trying to be grown Fr !!! she Came From Burger King ! They Didn’t Like Her There , is Why Shes Not There Anymore !! They Are Working An 16 year Old Child Like An Dog , Cuz They Know He Will come In Cuz It Don’t Wanna Get Fired If He Don’t , He Goes To School and All !! this Store Need New Management , I Had -Ask To Speak With Corporate and They Told Me To Find The Number My Self , I Was The 2nd Shift manger There , so If I Can Get Help with This So I Can Speak With Someone Over Them I Would Love To Chat , They Are So...

This is the only place on my route to work, and is the only explanation why I keep coming back despite the number of terrible experiences I've had in the past year. This last order was the worst. Bagel bites were cold in the center and still doughy. Avocado toast wasn't actually toasted and missing the bacon topping i paid for. The snacking bacon bag was less than half of what I'm normally given. This isn't the first time this has happened for any of these things.

In the past I have been ignored by staff while I waited at the drive through speaker. Could barely hear due to a buzzing speaker. Another time I could hear employees talking and laughing in the background and after being asked for my order the employee started joking with others then had to ask for my order again. I've sat at the window for almost ten minutes before.

The drive through menu has been falling apart before for awhile, held up by literal duct tape. And partially unreadable. There is graffiti all over the speaker pole.

I get it, I work in a service industry. Sometimes you screw up and sometimes you nail it. But when a single person's experiences over a year are mostly negative, one starts to wonder if they are really trying. Or maybe they aren't getting the support or training they need from management or corporate.

I'll still go back. Like I said it's the only thing on my route and sometimes I don't have time to make anything at home. But I really hope my...