Bojangles — Restaurant in Nashville

First off I was highly pissed because I ordered a sausage egg and cheese biscuit. I told them may I also ordered a sweet tea. The woman on the speaker repeated back unsweetened? I said no mam sweet tea. She said unsweetened tea with sausage egg and cheese biscuit. And I repeat back saying mam “sweet tea.” She apologized. It was raining so hard I had to make it to work. When I pulled over to check my food - my sandwich was thrown together my cheese was not melted and the sausage was cold. And guess what my tea was unsweetened. So I was really sad that was my last $20 til payday and I wanted to enjoy a lil breakfast for myself!

Plus the store manager the man with the dreads!! He is very rude to his staff I came 3xs and each time he either yelling at the staff, he told one girl to shut up. Called one girl slow. And one of them was a classmate, who I haven’t seen in 13 years and we were catching up, because my food wasn’t ready. It was close to closing, I was the only person there and he was yelling at vanity (that’s her name) telling her to hurry up and no “ socializing with the customers! But isn’t it her job to greet customers at the window with a smile? All she said was it great to see you I hope you been well, after mid sentence before I could respond he was yelling. I’ve been a manager and I have culinary degree supervisor health and food hotels and hospital. That is not a way to talk to staff, and I’ve seen this behavior during morning shift, lunch, and dinner. And to refer to your co worker as “slow” and yes you can tell she has a disability, she is a sweet girl who always wave at me- and tell me I’m beautiful when she sees me! But that behavior unacceptable! DO NOT WASTE YOUR MONEY! And the chicken tenders and dirty rice is never fresh! They serving and reheating dirty rice, biscuits be cold and hard. And I can taste the dirty old grease on the chicken tenders because they been re fried and the grease...

45 MINUTES FOR FAMILY VARIETY MEAL WITH ADDITIONAL 8 PIECE. TOOK OUR PAYMENT AND TOLD TO PULL FORWARD THEY WOULD BRING IT OUT TO US. AFTER 9 VEHICLES HAD CAME AND LEFT IN DRIVE THRU WE WENT AND ASKED ABOUT OUR ORDER. WE WERE TOLD IT'S COMING RIGHT UP. 7 MORE VEHICLES LATER WE DECIDED TO GO IN AND CHECK ON OUR ORDER. (2 HUNGRY BABIES AGE 2 AND 3 IN OUR BACK SEAT😡) THE LADY AT REGISTER ASK HOW CAN SHE HELP ME. I TOLD HER WE WERE CHECKING ON OUR $50+ ORDER SHE SAID "OH I DON'T WORK THE DRIVE THRU". OKAY SO I WALKED TO THE END OF THE COUNTER AND WAITED FOR SOMEONE TO COME FROM THE BACK. I AGAIN SAID I'M CHECKING ON MY ORDER THAT IT HAD BEEN GOING ON 45 MINITES AND WE HAVE SEEN ALMOST 20 VEHICLES COME AND GO THROUGH DRIVE THRU. HE SAID LET ME CHECK. HE PROCEEDED TO PUT OUR ORDER TOGETHER AND WE ASKED COULD WE GET ANOTHER ORDER OF FRIES FOR OUR INCONVENIENCE AND EXTREMELY LONG WAIT AND HE SAID " THEY TOLD YOU HOW LONG IT WAS GOING TO BE. NO WE DON'T DO THAT. HAVE A GOOD NIGHT"....... EXCUSE ME. NOW ON WHAT PLANET WOULD ANYONE WAIT OVER 45 MINUTES FOR CHICKEN FROM A CHICKEN RESTAURANT WITH 2 BABIES AGE 2 AND 3 IN A DRIVE THRU? I WAS SHOCKED AT THE HORRIBLE CUSTOMER SERVICE. WE DIDN'T ASK FOR ANY CREDIT ON OUR ORDER OR REFUND. ALL WE ASK FOR WAS AN ORDER OF FRIES. JUST AN ORDER OF FRIES. THAT'S ALL. I HAVE NEVER IN 40+ YEARS ON THIS EARTH EXPERIENCED CUSTOMER SERVICE THIS BAD. I WILL NOT RETURN TO THIS LOCATION UNTIL THEY RETRAIN THEIR STAFF OR HIRE EXPERIENCED EMPLOYEES THAT HAVE WORKED IN A FIELD WHERE THEY HAVE TO DEAL WITH THE GENERAL PUBLIC AND KNOW HOW TO...

08/09/2025 @9:25 we walked up to the door and it was locked even though the sign stated dinner room open until 10pm. We proceed to the drive-thru and a male voice told us to hold on. I said "hello" after 3 minutes and he claimed he told us to go head and order we didn't hear him. He stated that he had told us that earlier we could have started our order (With a disrespectful tone and sarcastic response), even though I had three other people in the car that didnt hear that. After we placed our order he stated that it would be 30 minutes and told us to proceed to the second window. We pulled up to the window and I asked the cashier to speak to the young man that had on a black shirt, light skin, heavy set (which was the manager). I then ask are you the person that was addressing me at the drive thru speaker and he stated "yes." I brought up that you were being disrespectful and sarcastic, and he said "you brought it up to the window, even though it was dead at the speaker." And then we responded that was no way to talk to customers. He said after that "we should left it alone." He also brought up us talking about how the dinning room was closed even though the sign on the door said 10pm, he claimed that they were "short staffed". He proceed to tell us to drive off, and bringing up calling the police even though we weren't showing any hostility. We were simply informing him on his...