Dunkin' — Restaurant in Needham

It’s almost impressive how bad the chestnut street service is. Several times now, the staff has gotten my order wrong. Even with to-go orders (which have the order written down on the receipt) there’s a 50% chance you’re order will be completely wrong. The “management” there also sucks. The previous manager of this location was super nice and took his job seriously, and some of the veteran employees are awesome and professional. But these new managers are clowns. They seem to be hiring and firing people constantly. The employees act like they are constantly being watched and judged by them. Apparently, the Dunkin’s employee benefits sign outside is also a...

Nana is great. She the only reason this place is getting any stars from me. Apart from her, this place is horrid. A younger worker seriously messed up my order three times in a row. When I asked if she could remake it, she had a really weird attitude and then complained about me to another worker (clearly aware that I was standing right next to them). I haven’t seen her since, so I’m assuming she was let go. I’ve had to start checking my orders before leaving to make sure they haven’t been made wrong... I blame the management. Train your employees and stop hiring people that are...

Coffee, drinks, and food are usually ok, but today they were not. I went with friends and almost everything went wrong. My one friends coffee was all wrong so ended up having to leave with nothing, my friends coolatta was just ice and my other friends was just liquid. The service was also very slow. I just wanted to take my friends here since it’s usually very good coffee, drinks, and food, today...