Subway — Restaurant in Nevada

Naval air station Fallon Subway Leadership

I am writing to express my deep disappointment and frustration regarding the rude and disrespectful customer service I recently encountered at your Subway restaurant. The experience left me feeling disrespected and undervalued as a customer.

Upon entering the establishment, I approached the counter to place my order. However, instead of being greeted with a welcoming and friendly demeanor, the employee displayed a condescending and dismissive attitude. It was clear that they had no interest in providing quality customer service.

To make matters worse, when I requested to have bacon added to my sandwich and heated up, I was met with unnecessary hostility. The employee seemed irritated by such a simple request, as if it were an inconvenience to them. Their tone and body language were highly unprofessional and completely unacceptable.

As a loyal customer, I expect to be treated with respect and courtesy when patronizing your establishment. The rude behavior exhibited by your employee not only tarnished my dining experience but also reflects poorly on your brand as a whole.

I strongly urge you to address this issue promptly. It is crucial for your team to understand the importance of delivering exceptional customer service and treating each customer with dignity. No one should have to endure such disrespectful treatment when simply attempting to enjoy a meal.

I sincerely hope that you take my complaint seriously and take appropriate actions to rectify this situation. Your attention to this matter will not only regain my trust as a customer but also ensure that others do not have to endure similar treatment in the future.

I look forward to hearing from you regarding the steps you plan to take to address...

My mother ordered a sub for lunch in the am before she headed to work. It was all wrong. I went up to get her a new one as she could not leave. They informed me I would need to bring the other sandwich in as proof even tho my mother FaceTimed me and showed them it was not consumed and it was not what she had ordered. They still made me go pick up the wrong order 5miles away to get a remake and then drive back to GIVE it to her. The customer service is horrible. The employees are slow. Sometimes accepting responsibility goes along way when it was clearly wrong. And not making a person go pick up a wrong order to bring it in to get the right one. I hope they threw that sandwich away. Once the customer takes possession of an item they are not allowed to take it back without it going directly in the trash. It served no purpose except to waste my time and make me...

Visited the store, I was the only customer there, I ordered two sandwiches. Two people were working one was complaining about having to help customers. When my order was finish she walked away and started making sandwiches with the other employee. I waited, then asked can you please ring me up. She says “I’m working on online orders and will have to take my gloves off and then put new ones on.” I said, I’m here in front of you, are you saying online orders are more important than a customer in front of you?” She groaned as if I put her out to pay for my food. She needs to be fired….. complains about helping customers and treats them this way. I’ll never go back into this...