Dunkin' — Restaurant in New Bedford

If I could rate less I would. RUN FOR THE HILLS. I visited this Dunkin’ Donuts this morning and once again I left infuriated. I ordered a cup of coffee on the app, no food or anything else. Just a cup of coffee. It took over 20 minutes for the coffee to be given to me!!!! All the while the coffee was sitting on the back counter not placed in the to go area where I could retrieve it myself. I was late for work and my coffee was cold. The other day I got a bagel with cream cheese & I specifically requested that the cream cheese be placed on the bagel for I am a teacher and have limited time in the morning because I eat my breakfast in the car and have a classroom of students I have to get to. Once again they could not listen to a simple request and my cream cheese was not on my bagel, AND they didn’t even give me a knife so that I could spread it on myself. This is the poorest customer service I have ever encountered in my life at a business. Something seriously needs to...

Horrible service by the food prep person. Always slow and this morning they screwed up my order again so I went inside to get it fixed. Was calm and understanding until the guy that screwed up my order acted as if he was doing me a favor by having to making me a wrap he forgot to do in the first place. Overheard him complaining he couldn't wait to get out of there and still had to much to fo beforehand. Guess that might be why he wasn't paying attention to what he was doing. This place was very convenient because it is on my way to work but there are plenty others on the way. DD needs to seriously evaluate the customer experience. This isn't the only place that service is rude and inattentive.

Right after this review, I had my missing wrap and low and behold he screwed up the redo by not giving me any sausage. Or maybe it was...

I’m not really sure how I can explain how flabbergasted I am that I went into this location today and ordered a drink and a sandwich and we’re only two people working which I think is ridiculous I’ve worked in the Dunkin experience before and two people on during lunchtime is not easy. So coming from a job like that before I understand that it can be stressful however it is not OK that I witnessed an employee working at the drive-through window taking change in money with gloves on and then returning to the sandwich station to then complete peoples food without switching those gloves. That’s for one disgusting in to do you know how many diseases and sicknesses you can pass on especially touching money. Please try to do better, Or schedule enough people on so that that...