2 Rivers Coffee — Restaurant in New Braunfels

Hope the owner sees this! I would've given a 5 star. I was initially happy I found a quality coffee place until my last experience which was horrible. I had been ordering the same drink for the past 4 months and would go at least 3 days a week until the other day when I was overcharged again as it has been inconsistent. Whoever was in the back was bold enough to lose my business over a couple of dollars, very unwise when I would normally tip $3 to $6 every visit. You all really need to educate your staff and yourselves on the difference between a traditional macchiato and a Starbucks type macchiato. This shows you all aren't on the level of coffee internationally.

Not to mention the drinks I got for other people weren't made properly and the kid's hot chocolate burnt my daughter's mouth when I specifically I asked for it not to be so hot as that's how a kid's hot chocolate is supposed to be made, this is beyond unacceptable!! I would've expected more of an apology or some sort of compromise especially considering I was a regular and now will never go back or recommend you.

I've read your responses to other customers and you all are too proud so I hope your business doesn't last especially when you rely on locals for feedback!!

FYI I posted a pic for you and your baristas to see how a traditional macchiato should look. Not your fake Cortado or a Starbucks style macchiato. Perhaps you should send some of your staff to a proper course on how to make real coffees or do your...

I don’t come here very often. A few times a month, and generally everything is fairly good. The people are friendly, the drinks are decent. Today, however, left a bad taste in my mouth. I ordered a latte, as I do every time I come here. It’s never been an issue before and it’s been good. Today, I ordered the exact same thing I always do, and whoever took my order at the drive thru tried to talk me out of it. Gave me excuse after excuse and told me the way my drink would be made, would curdle it. Since the exact same drink has never curdled before, it’s unlikely. I know how my drink is made. It’s never been an issue before here or elsewhere. I even confirmed with my sister about this (as she is a supervisor for a coffee shop elsewhere), and she confirmed, unless there is something in there that isn’t supposed to be, it shouldn’t curdle. At all. Now, I don’t know if the person taking my order was new (which is fine, we all learn), or just didn’t want to make the drink to the modifications I asked for - which is not fine. It shouldn’t matter how I ask for it, as I am the one paying for it. The coffee today was, in fact, below par of what I know this place can do. It’s disappointing since I was talked out of what I originally wanted to a smaller modification. Will I come back? Sure. They’re just a small drive down the road, and it’s convenient, but I will absolutely be weary about ordering anything that requires a...

So I've been going here for about a year every single day some times twice a day for the most part coffee is strong and mostly good, however depending on who makes it, sometimes it taste a bit off on the days its a bit off we ask them to add to it since it doesn't taste right. customer service is not as great as what you would expect for a coffee house they get really upset when you let them know the coffee is a bit off almost as they're offended instead of just remaking it with a smile especially because they see us there everyday they told us they cant be remaking our coffee or add ingredients to make it taste right without charging us for a new coffee, then when i spoke to manager she was kindof friendly yet still made it seem like it was our fault as if were the one who made the coffee. They have lost my business as of today and everyone i work with as well will not be coming here again as they have received rude comments as well. strong coffee but not about their...