Alto Cafe — Restaurant in New Mexico

I arrived and was told the wait would be 15 minutes, I have no problem waiting. So when we got sat in the “patio”, the server was very quick. He took our drink order and it took 10 minutes to get a water, and sweet tea. Once we got the drinks it took another 15 minutes to get my order taken, after telling two other people I was ready! I order one of their plates that came with Eggs, Bacon, and Pancakes. I added chocolate chips to it because I felt spontaneous! Haha, it took 20 minutes to get the food, I wouldn’t have minded the wait if it didn’t take that long to get my order taken! The guy in the “patio” was either a server or a busser, seemed to do both. He was not very talkative and would just grab the plates from other tables without saying anything. I could tell by their facial expressions. More like making them leave ASAP! When we got our food, I didn’t get the chocolate chips, and didn’t realize the plate didn’t come with hashbrown. I asked the server for some, she brought it both quick and said “it was partially my fault, and you didn’t know the plate didn’t come with hashbrown, so I won’t charge you for it” once I finished my meal, I waited an additional 10-15 minutes for the check or at least for the server to come by the table, and nothing! Went inside to pay, and of course, there was a charge for the hashbrown, why say you won’t charge me if you’re going to do so anyways?! It was so difficult to leave much for a tip after such a terrible experience! I came once before and had a great experience, guess it’s a bipolar experience. I recommend when they’re not busy, they obviously can’t handle being busy, just tell your customers your staff can’t handle instead of offering...

Went in today to take my mother to eat something after a hard day at work when we got there, we were told to have a seat anywhere, well that was the most attention we got the whole 13 mins we were there. As we sat patiently waiting for our server, 3 different servers passed by made eye contact but not one them asked have you been helped or I'll be with in a moment nothing and like I mentioned 13 mins had gone by when a family came in and a server looked directly at us because our table was next to where they keep the menus and by the time the ladies husband walked to the table the aforementioned serve passed us over to take care of them I don't understand how 3 people who came in 13 mins after us had gotten service before us when we'd been waiting even just to be acknowledged but I guess we didn't fit the description of the kind of guest the want at there establishment. I'm not saying the food is not good because it's really good I've eaten there in the past as I am a local but never have I've been treated or I should say straight up ignored like this not even a fastfood place has been this rude and...

This place was very crowded and we were told to seat ourselves. When we chose our table we were told we couldn't sit there and they squeezed us in at the crowded side of the restaurant. Prices were high for the amount of food that was served on our plates. The potato salad was smashed, baked potatoes with the skin still on them and it did not taste good. I ordered the bbq chicken plate and didn't even get half a chicken breast. I was served small pieces of chicken covered in bbq sauce, potato salad (was nasty), pinto beans mostly watery, texas toast which had no butter and was very dry. I ordered sweet tea and it was so sweet that I couldn't enjoy it and did not drink it. The meal was skimpy and did not fill us up. The bbq rib plate that my husband had was $17.95 and he only got 4 small ribs with hardly any meat on them. We will never go there again. Not satisfying, bland, and they skimp on the food they serve. Shame on...