Council Room Restaurant & Bar — Restaurant in New Mexico

Well to start the evening we were told a fifteen to twenty minute wait when they had no one around an the had been clearing tables directly behind hostess like crazy as we were speaking to them... That's fairly bad but understandable I suppose. The when we got seats we sat down ordered drinks just teas and waters they came quick enough and then we placed our meal order. I had the green chile chicken Alfredo my girl had the prime rib, my son had the New York, and my daughter had a fish and chips platter... The New York was overcooked but edible... Ordered medium and got a almost well but edible. The daughters fish and chips had no flavor at all in fact we both agreed it tasted like one from a banquet frozen dinner plate... The fries were cold but tasted good... Took four tries to ask and receive ketchup, finally we asked the table behind us for theirs... My plate was poorly made as well the chicken was overdone and had been either reheated or under the heat lamps a long time and it also lacked any flavor of green chile or any other flavor... The pasta was hard on top and soggy on bottom and the sauce was gritty. My girl's prime rib though was possibly the most tragic... It seems to have been purely microwaved... The color was that of poor beef left out of refuge ration for almost too long and not in a aging type way but in a "oh crap we forgot!" Way...it had the look of well done pork on the inside and was more chewy then a really good beef jerky... Totally threw my girl off her appetite and the rest of us followed suit soon after a complaint the waitress seemed to know was coming they removed my Alfredo and the prime rib but honestly for the money this place should be grade AAA and it turned into a "F"lop really fast... Better off at an Applebee's or even the cheap deli in the casino... We obviously expected better and we hope this review helped some other poor family from the...

If possible I'd give this joke of an establishment ZERO stars!!!! I play poker a lot and don't have much time (45 mins) to go upstairs so council room is the alternative to eating the snack bar food at the other restraunts. Last few times have NOT been good but edible. However, last night I ordered the meat loaf with gravy on side,, baked potato and vegtable. They didn't put the gravy on the side which has mushrooms in it. Not only did they not do that, the meatloaf was dryer than dirt and they didn't include all the stuff on and for the potato. I called about it told the girl the situation. She said they would remake and she would put my name down. The following day (today) I called to order once again playing poker. They claimed to not know and had me explain the whole situation again. Then they stated they would only give me a baked potato (coming from some sort of manager) I asked to speak to the main manager at this point I was already annoyed to the max. He never came on they just said they would give me equal value to my order $20. I ordered the jumbo shrimp $27 + tax. I went to go pick up the order and they gave me the order and didn't charge me. I was under the impression they were making up for THEIR mistake. So I came back to the poker room. 40 minutes pass by and security guard comes with a ticket lmao for $8. The shrimp was also GARBAGE. Their food is a representation of their managers HORRIBLE. I spend thousands at sandia so its a total joke will never give council trash a penny again. AVOID AT ALL COSTS!!! THEY ARENT EVEN 4 STARS...

Wow... this place has the potential to be awesome! And sometimes it is. Keep in mind I said "sometimes." I have given this restaurant several chances in the past few years. What I've learned is that the service is hit or miss. On nights when they have great waiters and waitresses, it's awesome. However it's inconsistent and best. More often than not, I have gotten bad service. If you are okay with waiting 30 minutes to get a refill an empty drink or 45 minutes to get your food only to have it served cold... then this is your place. If you're okay with paying $45 for a plate and having your waitress show up once or twice tops throughout the meal... then this is your place as well. I thought it was just me so I had a few of my friends join me for dinner here one night recently. They were extremely upset with the service as well. I hate posting bad reviews however you would think for a resort restaurant that they would have their act together. Clearly they don't. The cheap snack bar a few Paces down has food that's less expensive and really good. You may be more satisfied with takeout or fast food. Next time I go to council room, if there is a next time, I hope they really turn things around and impress me. At that point I will consider removing...