Firekeepers — Restaurant in New York

Ordered fish sandwich, which taste and texture made obvious that this is not fresh fish. Tasted old and was dry and hard, as was the bun it was served on. The tartar sauce tasted like sugar and mayo. Waitress took away the fish upon informing her we didn't want to eat the fish. Then had tuna sandwich instead. We had taken only a couple bites from the fish. They charged full price for the fish alleging that we'd eaten more than half of it. The best they would offer as a concession was 10% off the bill and they behaved indignantly in response to our requesting to not be charged for the fish. The coffee was stale and upon requesting fresh coffee was brought a second cup of the same stale coffee. The server plopped the bill in front of us right after delivering the tuna sandwich. A person in our party asked for a to-go box which propmpted server to judge that we were all finished but my mom still had a bit she was still eating. No matter; the server snatched her plate away without asking if she'd finished. The meal sat in my stomach like a rock afterwards. Eager to feel it purged from my system. Don't care to ever eat...

We walked in, and there was no sign indicating that we should seat ourselves. Instead, after standing at the entrance for half a minute or so, a waitress shouted, "Seat yourselves." That wasn't a huge issue, but a warm greeting does go a long way. However, putting up a nice sign at the entrance is the obvious answer and an easy fix.

The food was absolutely wonderful and I found myself talking about it later that evening. The french toast specifically, with the cream and strawberries, was practically divine. Imagine french toast so amazing that you never even consider reaching for the maple syrup.

My biggest issue, and the greatest disappointment, was that nobody offered to refill our drinks even once during our entire stay. Getting a refill on your coffee multiple times should be Diner Service Expectations 101.

We will DEFINITELY be back and are eagerly awaiting their reopening after their Labor Day break. Hopefully, the service will improve, and our first experience was a fluke because otherwise, it would have been a 5 star diner experience...

Well, years later. Food is so so. This restraunt does not serve the highest quality food. If you order your eggs over easy or over med and they come over hard. You said no potatoes but they gave them to you any way. So you tell your waitress. She says the cook is not our reg cook. Does not take the potatoes off the bill, does not offer to fix the meal you can't eat. You complain to the management and they say I am sorry you didn't get the breakfast the way you wanted it snd charges you for the full breakfast including the potatoes you didn't order. Shame on you Firekeepers! 😩☹️ money is more important than your customer. Sometimes you are not made yo feel as welcome as others. You would like to sit in one of the only three booths they have, but the staff is sitting in 2 of them and the other one is being used. Makes you feel like if you have company and tell them to sit in the garage while you injoy your nice warm house. Potatoes cold....