McDonald's — Restaurant in Newbern

Thank you Mgt Kim at Newbern McDonald’s for taking time to actually look at what I was talking about after you packed up my food. I feel sorry for the staff that works under you if you treat your customers this way, I can’t imagine how you treat your staff.

I did not get mad that you didn’t have the Shamrock shakes that I ordered for my grandbabies. I did not get mad that your staff asked if I’d like to replace it with another item and you didn’t want to “mess with all that” when I asked for chocolate shakes instead. I didn’t even get made as you got salty with the little girl at the window who was actually taking time to resolve my refund that was such an inconvenience for you to assist her with. However, when I took the time to politely take out the fries and physically show you that we were drastically shorted on our extra fries and you very condescendingly insulted my intelligence by explaining “baby fries only get 12 fries and I ordered extra fries so it’s not filled up”, I chose to smile and drive away so as not to bicker over something so incredibly petty.

When I got home from ordering 2 kids meals with 2 extra fries, I just wanted to let you know that my granddaughter had 8 fries, not 12 and definitely not more than 12 like she should have had due to me ordering extra fries. I probably wouldn’t be extra hateful about something so petty if you hadn’t spoken to me like I was a complete idiot. I had a really bad night and a really bad day, you were just icing on the cake. I hope you have a much better day and I’m praying for your staff because I literally can not imagine listening to your rude hateful attitude all day when I was trying to earn a dollar. The way you were speaking to your staff was disgusting and disgraceful. I know for a FACT the Ms Harris would have fired you on the spot if she heard your antics today with me. Completely gross how you treated everyone while I was there for 10 minutes to pick up a preorder. Customer service and fast food is not the industry for you if you can’t bag an order and be halfway polite to customers. Jamie is a rockstar and the staff there is usually super professional except every experience I’ve had recently when you are on staff has been negative. Hope they...

I will never do business at this mcdonald's ever again! I split a cash and debit card payment, The girl took my $18 in cash that I had and she was supposed to charge the remainder on my card which is what I thought she did I check my bank account the next morning to discover She charged the full amount to my card! So basically I paid double for my food. I immediately called the manager upon the discovery of this and was asked to come by the restaurant which I did. The Manager that was working that day took my name and phone number and the date and time in which the incident occurred. She told me they would have to get in touch with corporate to have them pull the cameras and in the meantime to keep my receipt and she would be in touch. It's been a week and I still have not heard a word. If they don't give me my money back The joke is on them because I will never spend another dime at that location. The food sucks anyway. Like another poster stated, They only fill the fries up halfway.And as expensive as the food is i expect to get the full amount that I paid for, Especially if I'm going to have to pay double for it.Like what...

The lady at the window had a great attitude but the food was not one of the things I hit ordered was a McChicken with no lettuce it has lettuce and it was so tough and the bun was so crunchy I don't know how long is it there but just that one bite no the fries were so soggy and barely warm we'd also ordered the Big Mac meal with no lettuce and as well as a double cheeseburger with no mustard no pickles it had all of that and not just a little bit by the time we noticed everything we was already home it had so much when you unwrapped it it was it was literally dripping out of...