Starbucks — Restaurant in Newport Beach

Thank you Zan for being so kind and patient with my mom while she placed her order. English isn’t her first language, but she always enjoys trying and learning. Not only did you greet us with a smile, but you also went above and beyond by interpreting my mom’s Spanish and understanding her so well. You made her feel comfortable and reassured her that she didn’t need to rush. When she realized she didn’t have enough funds on her app, you were once again incredibly kind and told us not to worry. You even started making our drinks while we waited for my dad to add the funds. We truly appreciate your kindness and patience, Zan. Thank you for making our visit such a...

I went in for a cup of ice and they denied me and said I had to buy something. I sent my dad in to get a cup of water and they gave it to him. Denying someone for a cup of ice does not make any sense. Also not telling me that I could get a cup of water instead of ice is terrible. Terrible customer service. I won’t be coming back to this newly opened location. The one...

Waited 10 minutes in line at the Eastbluff Starbucks around 12:10 PM on 11/8 while the barista (name tag said Angel, brown hair) chatted with a customer about college classes — he didn’t even order. We ended up ordering online instead. Very rude, inconsiderate, and...