Dunkin' — Restaurant in North Haven

Worst dunkin I’ve ever been to. And as a mobile phlebotomist that’s on the road 8-16 hours everyday driving all over CT I’ve been to ALOT of Dunkin’s. This particular Dunkin at 384 state st, north haven CT, has a store manager with a TERRIBLE attitude. When I arrived at the dunkin she told me that there were no more hash browns and strawberry dragonfruit. I asked her for a refund, through the window I can clearly see her rolling her eyes and smacking the counter with attitude. She claimed that she couldn’t give refunds and refunds could only be done online through the app. I KINDLY informed her that I travel to many Dunkin’s and this happens all the time, the app doesn’t refund orders and that all she has to do is refund me the exact change and keep receipt for store manager. She rudely yells “I AM THE MANAGER AND I DONT DO THAT”. I kindly informed her that I used to be a store manager for dunkin for many years and you can do that and that’s actually policy because you cannot withhold someone’s money. She refused to refund the whole order. Claiming because she made 1/3 of the items I HAVE to take that item and can’t get refunded for it. So I received a cold croissant stuffer and half my change I was owed. I’m so highly disappointed because this dunkin was my favorite. I passed many Dunkin’s on my way and purposely choose this one on purpose. I told to have a better day but I won’t be returning unfortunately. I’ve never dealt with such attitude from anybody and it’s even sadder that she’s the...

Normally, this Dunkin’ Donuts is really good but the last few months it’s been terrible service. The people in the morning are great. The afternoon people are the worst. I normally don’t write reviews like this, but this is the third time I’ve ordered curbside when they weren’t even busy and sat out there for over 10 minutes waiting for my order and then having to go inside and get it While they’re sitting on their phones, unable to read that it’s curbside service. Why even offer it if they’re not gonna use it if the kid wasn’t sitting on his phone texting and reading messages, he would’ve been able to read the order to bring it out I don’t know what’s wrong with these younger kids that work in these places, but something has to be fixed best part is is that everything I order for curbside that I have to run in to get becomes cold and they don’t even offer to fix it or make a brand new one after I’ve been sitting forever...

I do not know what they did but their coffee is not the same! Their prices are outrageous and totally not worth it. I personally do not go to Dunkin Donuts anymore. As well as many of my friends and coworkers we've all stopped going I know at least 10 people that don't go to Dunkin Donuts anymore. Why should we pay so much money for a cup of coffee that's not the same when we could go to Cumberland Farms and get a really good cup of coffee for a dollar maybe Dunkin Donuts needs to rethink their marketing and how they price things because they're not what they used to be and their coffee is not worth what they charge at all. I'm quite sure they're noticing the...