Filippou's Restaurant — Restaurant in North Kingstown

My experience with Filippou’s Pizza through DoorDash was disappointing and frustrating. We placed an order with the expectation of timely delivery, as advertised within 35-45 minutes. However, shortly after placing our order, we received a call stating they couldn’t deliver and could only offer pickup or transfer the order to Twisted Pizza. Opting for pickup meant an extended wait time of 45 minutes to an hour, which already exceeded the original delivery promise. Alternatively, transferring the order to Twisted Pizza would have stretched the wait to an hour and a half.

What compounded the issue was the inability to cancel the order directly with Filippou’s Pizza. Despite their acknowledgment of a staffing shortage, which they attributed to the delivery issue, they insisted we contact DoorDash for any cancellation and refund requests, and they could only be called to do so. This lack of direct accountability was frustrating, especially since it was their decision to accept orders on DoorDash without adequate delivery resources.

While I understand staffing challenges can occur, transparency and effective customer communication are crucial in managing such situations. Unfortunately, this experience left us with a sense of inconvenience and a perception of unreliable service. We understand that they are short staffed, but management should have taken the DoorDash store down for delivery then, rather than promise a service they...

I had a hell of a day and decided to fold and just get pizza for dinner. I decided to go out of my way to get some twisted, it had been a while since I had their pizza. I ordered a large pepperoni with extra cheese and a small pineapple pizza. It was $35 for the two and in the grand scheme of things I didn’t really care about the cost, I knew the pizza would cure my bad day as it has in the past. Unfortunately, it was a complete waste of money. The pizza was dry, you could see more sauce and bread than cheese ( and I paid a hefty fee for extra cheese) the crust was burnt and so was the bottom. While the restaurant smelled lovely and was decorated in a fun fall/halloween theme, I am extremely disappointed with the quality of the food. It wasn’t just one of the last orders of the night, it was my saving grace to try and recoup after a long stressful day. Do...

Will not return until something changes!!!

Believe it or not, Filippou’s Restaurant actually had some of the best pizza in town. About a few months ago, there must have been some type of staff change, because the food quality, specifically the pizza, has done a 180! Our orders the last couple of times have been very bad… the pizza we ordered, which was veggie and meat, had RAW dough all throughout. It was deceiving because when we picked it up, the bottom of the crust appeared to be cooked, but that wasn’t the case. Additionally, the cheese pizza we got for the kids was over cooked so bad, it hurt trying to bite down into the crust. Needless to say, we were all still very hungry and upset after spending over $40!! Please turn this around before you continue to lose...