Dunkin' — Restaurant in North Smithfield

I have never been more upset at a Dunkin Donuts before. I placed an order through the mobile app and they were out of pancake minis, these were for my soon to be 2 year old, instead they replaced them with bagel bites which he can't eat. I am speaking to the lady at the register trying to figure out what I can get for him for the same price when I overheard the VERY RUDE manager say next time they need to make sure they order correctly. I was beside myself and very angry with how she handled the situation. She would not tell me her name and she was not wearing a name tag. I would bever recommend going here to anyone unless they want to be treated like they...

I reached out to customer service a MONTH ago regarding a bad experience at this location and the lack of professionalism from the staff and management. I was told on 8/7 a refund was being put in the mail… fast forward to 8/24 and guess what? No refund has been received. I have reached out to customer service multiple times and never even got a response back my last attempt regarding this. I will be filing a formal complaint with the BBB since Dunkin wants to keep my money and lie about an issued refund. Stay clear of this place, no managers on duty after 3pm and it’s ran by teenagers who don’t know what they’re doing or even know...

We went through the drive through just before 7pm on 3/21 and had an awful experience. The woman who took our order laughed loudly before greeting and continued laughing over my husband as he ordered. When we finished paying and were given our order, it was missing the cold foam my husband had asked for. He asked if it could be added, and the same woman who took our order very angrily told him that he needed to ask for it in the future. He tried to gently tell her he had, and she very angrily yelled at him that he didn’t and she had taken the order. It was completely inappropriate and scared our one year old that was in the car...