Lucky Dog Tavern - RI — Restaurant in North Smithfield

Google keeps informing me that you wish to continue the conversation, so it's the polite thing to do. Maybe stop responding to me? I think you are obsessed with all of your less than stellar reviews. It's weird. Maybe take a customer service class?

2023 Updated as I thought that the restaurant had deleted its sarcastic response. (It was a Google glitch) Unfortunately, all of their sarcastic comments regarding less than good experiences at "Lucky Dog" still remain. The only response for all of these negative reviews should start with an apology for not appreciating their clientele. Every time I drive by to eat at Lindy's, the Lucky Dog parking lot has plenty of room. People are speaking.....with their purse.

• I have always had wonderful meals here. I usually don't write reviews but feel obligated to do so now. The 3 stars signify an average of our usual 5 star service and food with tonight's manager's 1 star response to my experience with their prime rib which was flavorless and tough. Prior experiences have been spot on. The lobster bisque is always excellent and I have referred many friends to Lucky Dog because of it. Tonight I opted for the corn chowder wth shrimp which was good. For my entrée tonight I decided to order prime rib, medium rare, which was accompanied by a delicious horseradish sauce. However, after eating the semi-tender edge, which should melt in your mouth, I had to saw my way through the main part. It was not enjoyable. And even less enjoyable was the response from the manager. Which after reading several other reviews, I am certain he will chime in for the last word again. I am not saying the customer is always right, but at least acknowledge that their experience was not wonderful, apologize and attempt to offer a solution rather than repeatedly implying that they are wrong and the meat was as it should have been. He actually came back a second time to tell me the chef just cut into the rib and it was fine. He retorted, "Maybe you were cutting grissel"?! I said there was no reason to argue. It was just not our usual experience. Last week we dined on amazing prime rib from a neighboring restaurant that you could cut with a fork. I am going to have to break out the Cutco knife for tonight's leftover. Adding, that the bartender never came to check on us. It was NOT at the end of my meal. Maybe since the slice your chef cut was perfect you should have offered that slice or a sharper knife. I deduce that your other patrons just won't return, rather than saying their truth, like us. And it was good enough for my lucky dog. 😘 Should have just let you toss it. After your insinuating remarks about waiting til the end of my meal you have...

Will not be returning. Ordered food for the family And 2 of the orders was not cooked properly. When asked for well done, expect well done. Called in and seems like no one cares. I wanted to bring back the orders to get refunded, was not possible. Ordered out 3 to 4 time's a month. Owners loss, will be going to other restaurant near by.

EDIT: Was not going to respond, due to cut and paste messages being used, possible bots. Ok guess I will mention this and waste few minutes of my time of day. You use the words (We are unaware) Funny how owner uses someone other then himself to respond being an keyboard warrior because I already made my final decision not to return, some just cant except the truth. Tired of how some employees who don't know how to do their jobs correct, and only cares about big tips and ruins it for all. One too many times is enough. To begin with, you want me respond to an foolish email and then wait for a response from you. It's not right to make your customers wait for any response. I don't need the run arounds. So please don't waste my time. Owner will lose thousands of dollars a year from us, FACTS. I also have proof of purchase on how much I spent because credit card was used on every order unless we was dining inside their restaurant and always tipped $20 to $40+ dollars even on takeout. I don't have to waste my time responding to someone/owner who gets mad claiming this is a bogus review. What I do know is that owner only cares about profits not customer service if I had to take a wild guess. My order always was for the Portuguese Style Steak, that now will be missed out on because it was delicious. If your are so eager to know what the order was, Good Dog burger very pink inside, looked as if it was not cooked properly on both orders. You guys should have made it right when tried to return orders on my time and gas spent traveling, It takes almost an hour to travel to your restaurant and back. when all said and done total time wasted was well over 2 hours. Why there was no time line, when it came to a final decision to go back to your restaurant, kids decided they did not want to return, so the truth was spoken. Can't blame them on your mistakes. I respect what my children has to say, not you guys. Proper way to solve this issue would have been a comp due to how much money we spend yearly, but nope. So take my last hard earned dollars and enjoy it. I already moved forward, so I will not be responding to foolishness. I ask for you to do the same. Live, learn and know how to treat customers better. That's what true honest reviews are for. Have...

I would love to give this place more stars because the food was good, ambiance seemed nice (we did takeout) and the people who greeted me seemed very friendly. We have a 4 week old infant, decided to go to the drive in movies, and found lucky dog on google highly rated. We ordered over the phone and the woman was very nice. She asked if I’d like to leave a tip for the staff and I did. When we started eating our food at the drive in I noticed I had received two large pieces of chicken parm instead of the sandwich. When I called I spoke with the GM Matt, and after explaining my situation he basically asked me what I’d like him to do about it and made me feel like it was my fault. I’m certain I asked for a sandwich. I understand there is miscommunication at times but after some back and forth he said I could bring the food back for a refund and then later, reluctantly said he’d give me the difference (~$8.00) for the entree vs sandwich cost. It was likely an honest mistake by the order taker, which I felt could have been owned, acknowledged, and handled better. We would have loved to come back there but after that experience and reading the tone in which complaints/issues are responded to by ownership on these reviews (combative and not customer centric) we will likely not go back. I know some customers can be nasty, and want to get something free, but we are not those customers, so it didn’t feel great to be spoken to as such. I told Matt to forget about the money and I was disappointed with how the convo was handled and later saw Matt did refund me the $7.00 and some change.

7/27/25 Update: I appreciate the owners getting back to my review. The bottom line is that I ordered a chicken parm sandwich and although the difference was refunded, I still did not get what I ordered and paid for. My feedback would be to ensure that when someone orders anything related to chicken parm that you confirm if it's the dinner or sandwich. This was our first time ordering from you and I was not aware you had both options on the menu. Aside from that, I do feel it a bit of a stretch to make acquisitions about my character just because I provided a concern. This was the part of my feedback which held true in that the owners respond in a nasty way when feedback is provided, which is not great. I do still wish them the best because this small issue could have more easily been avoided if they were more receptive to customer concerns. And yes, I did say I'd have to leave a bad review after several back and froth's with the manger expressing that basically it was my fault I received the wrong item,...