Riverfront Grill at Hilton Northbrook — Restaurant in Northfield Township

My family has been going to allgauers for near a decade now, the food was usually very good, however this year the restaurant has taken a turn for the worse, much worse. We booked a private room for 4-5 hours. The minimum on the room is 20 , originally we had 21, but for various reasons ended up only having 19, but still had to pay the minimum - I understand this and have no problem paying for the extra food that was ordered we expected to be able to get it wrapped to go in this case. When we arrived the shrimp platter looked like it was half eaten or they really have cheaper out on the service (1st warning sign) Then the food was out with sternos for barely 90 minutes and the staff started taking it to the back, (near full trays of food -2nd warning sign) we asked for some boxes to pack up some the leftovers for the meals which we were paying for, but had a last minute cancellation. The staff said they didn’t have any to-go containers for the food but would leave the room temperature desserts out - seriously we paid for a 4+ hour hot buffet. We had the room for another 3 hours we were not sure why they were rushing us in this manner. Then they took all the dishes and flatware - while people were still hungry and all the food we paid for was wasted. After another half hour the service was a ghost town - we had to go to the hotel to ask for service - very strange (3rd strike). I haven’t seen service this bad since Covid and employees were scarce (in general). With no one to refill drinks or food to eat we ended up leaving well over an hour before the end of our reservation. Wish I had a chance to tell you more about the food but it disappeared before we could really get a chance to eat it. Service has gone way down since last year - I don’t think that they will make it much longer if this trend...

Sat down to eat at 6pm and i was 1 of six tables that had patrons. At 6 15 my waiter cam over and asked my wife and i what we wanted to drink we ordered our drinks and finally at 6 45 they showed up to our table with them and asked if we were ready to order.my wife ordered the chicken and ribs and i ordered the crab stuffed shrimp. I finished my drink at 7 30 still without receiving our food and at 7 45 i was asked if i wanted a refill. At 8 05 thay brought out my refill still with no food and when i asked how much londer the waiter stated the food would be out in a couple of minutes. Finally at 8 27 our food came out and we were surprized at the size of the portion of food we received. For $34.oo i recieved 5 shrimp and 3 leafs of spinach and for 39.oo my wife received 1 chicken leg 1 chicken wing and 4 ribs. We had of course assumed that since we were staying at the Hilton hotel and they recomended this restaurant as it is attached and the price of the food it was going to be a wonderful experience,but I can honestly say that I will never eat here again and would not recommend anybody...

We have gone here for Christmas for several years and it was always very nice. Today, Easter, it wasn’t as nice. And as we were talking about it, another person, who we didn’t even know, came up and she agreed. They wanted extra money for the shrimp now. The food area was cut down to 2/3s of the size it used to be. What I had was all tasty, but I didn’t even try 3/4s of the food. All the items in the heated serving dishes looked mushy and I didn’t eat any. I expected traditional choices like asparagus and au gratin potatoes and there weren’t any. Mashed potatoes and ham??? Only one veggie choice and they were way over done. The service was not great. They seemed to have enough waiters. We were a party of all women and my friend noticed that the waiter would run to the tables with men and go right by us even if we were waving at him. I couldn’t get butter or hot sauce. Had to ask several times and my food was cold by then. My friends wanted coffee and we were ignored. Finally, one of them went up to the station to find it herself. I think we need to find a new holiday...