Starbucks — Restaurant in Novi

Busy just like every Starbucks, but that's not why I'm upset. I drove here specifically cause they had a drive thru and I didnt to go in because I have an injured food and didn't want to limp in there in the cold. (Selfish of me I know) I get there and I'm willing to wait because like I said, every Starbucks is pretty busy, especially around this area. There's a bit of a long line (but I've seen longer even at this location). I get to the screen to order and someone greeted me nicely and told me they would be right with me.

Next thing I know someone different comes on the speaker and begins taking my order. I had ordered a cinnamon dolce drink and she responds with "yup. We have that." In a rude tone. Okay fine.. no big deal everyone has bad days. I then kindly asked for a $20 gift card to be added and mentioned it didn't matter what kind of gift card design it was.

The same rude employee mentioned "you'll have to come inside to do that".. I asked why and she said "because I would have to get out our WHOLE inventory and pick out the card you want and you can just come inside to do that because we have a very long line to catch up on."

I then stated again that I didn't care the card I received I just wanted a card. She pretty much said she wasn't willing to do it and told me again I'd have to come inside. I had already waited for 11 minutes (which isn't even that long in my option) and I even waited for another 10 minutes after I ordered and the line moved up by one car....

Look I understand you had a long line. So does every Starbucks, maybe you are short staffed.. but I was a paying customer and have never had an issue getting a gift card through the drive through.. needless to say I went to the Starbucks down the road and they also had a long line but they serviced me and I was in and out of the drive thru...

This store is the only store that makes you wait in the order line or receiving line to ask for your on-line order!!! I have suggested to them to leave the order on the counter as they are the only store I know of in Michigan that doesn't do this, They said they are afraid someone will take the wrong drink. News Alert: The other stores have paved the path so that will NOT happen. I have observed milk sitting out on the counters and never put in frig. Also, boxes are piled up by the sitting bar area every time I go into the store. They mess up my order 50% of the time. This store needs better management. I now go out of my way to visit other Starbucks JUST for the convenience of running in and grabbing my on-ine order. They are also defensive and rude to me when I politely suggest them leaving the on-line orders on the counter with a little sign for that area. Learn from Atlanta, Seattle, Vancouver, Florida and most of Michigan who leave on-ine orders on the counter. It would reduce their chaos behind...

This was my first time visiting this site, and unfortunately I won't be going back. It was during the BOGO event for reward members so I expected to have to wait a little bit longer than normal, but when ordering my drinks plural, I corrected the girl taking my order at least 3 times telling here I was ordering 2 not just 1. However when I got up to the window to pay and get my drinks there was only 1. I stated I was a reward member and there for the BOGO event and had ordered 2 drinks. The girl at the window looked at me with such disdain, like I had just intentionally ruined her day, while stating "that it was for individuals who have the Starbucks App". I indicated to her that I indeed have the app, and gave her my Starbucks card. After having to wait for them to make my second drink I was given my 2 drinks with 1 straw and...