bb.q Chicken O'Fallon — Restaurant in O'Fallon

I'd put these wings up there as some of the best in the area. I ordered the Wings of Fire. They were delicious. It was served hot from the fryer, very crunchy- K Style! The sauce was sticky, sweet, and spicy. I was surprised at the heat and how it catches up to you. I highly recommend this restaurant. I do have some suggestions of encouragement.

The ventilation in this space needs some improvement. The fryer puts out a lot of smoke and grease into the dining area. You leave knowing you had some fried food.

The music. There was competing music from the kitchen and the K Pop in the dining area. Both were a bit loud and were distracting from a great meal. Also, being so loud, it's very difficult to hear the young lady behind the COVID shield at the register. I had to bend down or speak around the plexiglass (it's actually useless and annoying) to have a conversation.

Napkins. With great, saucy food that you have, beverage napkins are not adequate. Highly recommend larger paper towels at the table.

I could probably eat one of everything here. And I wish I could. Is it possible for a sampler platter or sampler meal for a group to try more items at one time. I'd try one myself!

My sever/cashier was Jaydn A. She was awesome. Attentive and very nice. The military discount was much appreciated!

I can't wait to...

I used to come here a lot since they had really good Bingsu and Korean fried chicken even though it’s really far away from me. After they took Bingsu off their menu, and several unpleasant occasions with their food quality, I didn’t come often anymore. I recently ordered online to pick up when I was in the area. I placed an order for boneless soy garlic, and I found out they gave me a bone in a few minutes after I left the restaurant. So I called to let them know I got a wrong order, and wanted to see if they could remake my order quickly so I wouldn’t be late for my appointment or I could swing by after my appointment. The lady on the phone was kinda rude saying I had to bring my order back for them immediately to check if it was wrong first…. Alright, I brought it back to let her “exam” the wings. She said it would be ready fast, but I ended up waiting 15 minutes or so for my boneless order. Unfortunately, the chicken tasted really off - I suspected it was fried in very old oil... To be honest, I was really happy seeing their Bingsu back on the menu now, but their customer service and food quality has been decreased over the year, I decided not to...

Here is the thing! This is my favorite place to eat I spend about $50 or more here every single week on Fridays. Food has always been AMAZING!!! The problem I have is the SERVICE is horrible. Few times this has happen to me but the 1st couple times I let it slide but today was the FINAL straw for me. I called on to place a order she put me on hold . So First I’m coming from St. Louis to O’Fallon to place a order . (45 mins drive) but I wait on hold for up to 13 mins by this time I have arrived at the place I get here and walk in to place my order (while I’m still on hold) she takes another order on the phone in front of me while I’m standing here . At this point I’m ready to walk out ! And not spend a dime here anymore . Did anyone not teach them that “Customers come 1st” there is no way I should be on hold for 13mins , that’s absolutely ridiculous. I’m reconsidering spending money here. Seems as if there is no management no one is held accountable for these things . No discount or anything for the inconvenience or anything that’s makes me so upset . No standards or...