Hardee’s — Restaurant in O'Fallon

We waited 18 minutes for our food that was sitting in the window for eight of the minutes. We could not get anyone to come to the front to address our order. when the young man finally pulled himself away from the drive thru, we told him we wanted our money back. No apology not a word. instead another woman came to the front again without saying a word and gave me back $8 short of what I had paid. I didn't realize that till I was already at McDonald's across the street which also was no good. I filled out the survey online and have yet to hear back from anyone. I will tell anyone who will listen to never ever go to this Hardee's. in fact, I won't be stepping foot in any Hardee's ever again. there was no soap in the bathrooms no towels in the bathroom no ketchup in the pumps no napkins no soda Lids no straws. It's 8: 50 p. M. When we get there on a Thursday evening....

I usually go there every Saturday morning and order biscuits and gravy and sausage, egg and cheese croissant sandwiches for my family for some reason two weeks in a row they decide not to put sausage in the gravy because they just didn’t have time was their excuse so they corrected that on the second week on the third week in a row I order three biscuits and gravy two sausage, egg and cheese croissant meals have to drive back up to The restaurant and pick up my two sandwiches and one biscuit and gravy because they can’t count when they put it in the bag and all the manager can say I’m sorry I mean, they wonder why they are getting a bad review Two sandwiches let’s count like the count it on Sesame Street one two and then three biscuits and gravy Let’s count one two three hahaha three...

Make sure you have plenty of time, and check your to-go food before leaving. 12:03 p.m. on a Wednesday. McDonald's across the street was packed. Their parking lot was full, and the drive-thru lane wrapped all around the building. Hardees was empty. E.M.P.T.Y. One person sitting at a table, two people in line, a couple of cars in the drive-thru. With two customers in front of me, it takes almost 10 minutes for Harriet to take my order. Then, it takes 10 minutes for the genius in the kitchen to think plain means to add ketchup, mustard, pickles, and onions to my double cheeseburgers. By the time I get back to my desk and discover how bad they messed up my order, it's too late to go back up there and get it straightened out. Thanks to Hardees, I'm going to be hangry...