EDIT: Additional star given; The following day Hotbox did deliver an additional box of cookies to my address to make up for my issues. Still wary of their delivery but I appreciated the effort to make it right! Cookies were delicious as always
The cookies are consistently enjoyable, but the shop is a poor excuse for "warm cookie delivery" as they advertise. I ordered cookies at 5:30 PM with an expected delivery time of a little over an hour. During that hour, I received text updates saying my cookies would be delivered by 7:20 PM.
When that time came and went, I tried calling the shop but got no answer. So, I went to the shop, and they told me my order hadn't even been packaged yet—this was already 15 minutes past the latest delivery time. The staff made no effort to make up for this or refund the $6 delivery fee I paid.
The cookies are good, but do not expect delivery orders to arrive on...
Read moreI had been waiting for them to open for the longest,went in today after soccer got dinner next door and then headed over to get some cookies. I know it’s grand opening week so they would be busy,my daughter was pretty excited about getting these cookies. Since I did mention they were in grand opening I always know not everything will be available but they we’re making more,we went with whatever they had because we just wanted their cookies. Good customer service and very nice,while we waited for our dinner my kid ate five cookies and she rated delicious.We had them after dinner and everyone agreed,cookies were made perfect and tasted delicious. One cookie left from the 18 we got tonight,we will definitely recommend...
Read moreWe made the mistake of ordering online. My son has an egg allergy and we were excited to find a vegan treat for him. We ordered a dozen cookies with several vegan for him. We went to pick them up just a few minutes later and sent our kids in to pick up the order. They were out of the vegan cookies and instead of fulfilling the order we paid for they convinced my kids that “free coupons“ were just as good. I’m sad. They don’t carry what they claim to have and then they won’t even give you what you pay for. You can keep the “free coupons.” The cookies we got were just ok. Nothing...
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