Imo's Pizza — Restaurant in O'Fallon

After spending years out of the area, I desperately decided to eat Imo’s pizza. Recalling such fond family members while divulging into a pizza was short lived. I drove the 20 miles to pick up the special ordered pizza only to be disappointed. Not only was the pizza thrown together with limited toppings, I seemingly ordered my pizza with hair. Never would I imagine that you could order a pizza with hair. I was immediately sickened because I’d already ate one square of the pie. I decided to call back to the location not for the free return but to let them know that their cleanliness was lacking. The manager suggested that I drive back and return the pizza in exchange for a new pizza. Really??? I just drove 20 miles to get the pizza and to suggest my return was ridiculous. Next, she suggested to give me 30 percent off my next purchase. 30 percent off?? I literally had a human hair inside of my pizza and you think I’d return. A better option would have been a refund. That would have made more sense as my experience erased every good memory that I’ve had of the pizza. Needless to say Hair is not a recommended topping nor is the option to...

This place use to be good. The wings didn't use to be burned every time, the salad use to be fresh. And you didn't use to have to argue with the employee's over getting your order corrected if it was not made right. My wife called and tried to order and the employee got an attitude and hung up on her. Then she called back a few minutes later to order again and the girl put every item in wrong on purpose. Gave us boneless wings when my wife asked for Bone In, and gave me a grilled chicken salad when their whole argument on the phone was over Crispy Chicken Ceasar Salad. I can not make this up yall. Then when I came to the store for a reorder and delivery refund, the same employee tried to tell me my wife ordered the food that way. I wish I can upload the video footage of my wife in our livingroom ordering the food. This specific Imos is just not worth going to anymore. They were better when it was ran by O'Fallon...

There should be negative stars available to rate this place. First off we ordered food for delivery. After waiting over an hour we called and the " Manager" said that they only have one delivery driver and he is busy. Then apologized and said that he was back and would bring our food to our business. After another 30 mins with no sight of the delivery driver we called them back and the " Manager" told us that some of our food was forgotten in the fridge and he came back to get it.So we waited..And nothing happened..No food, No nothing...After ordering food at 12:12pm and waiting til 2pm we called back and said that we wanted to cancel the order..Not an apology, not im so sorry, but, OK.. That was the response.. Very unprofessional and very bad customer service..If this was the way we ran our business, we would have customer complaints daily and not many customers left to...