KFC — Restaurant in O'Fallon

Ordered here tonight got home the chicken was chewy and the chicken crust was apart from the chicken. Called and let them know and they offered to replace the food if I wanted to come back. I went back through the drive thru and decided I just wanted to go ahead and get a refund. The manager Chris agreed to do a refund but I left my card at home. I then started asking about the chicken. Chris told me I was the only person who complained tonight about the chicken and she had been selling it all night. She also told me that she was going to replace the chicken with the same chicken batch. I went home got my card to get a refund. As a manager, she could’ve offered 1st an apology rather than basically telling me nothing is wrong with the chicken. 2nd she could’ve made fresh chicken to satisfy a paying customer, 3rd she could’ve gave me the cash instead of asking for my card since I had to drive back there after the 1st time. And 4th All 3 workers at the drive through window at once when I was pulling up looked very unprofessional yet confrontational. The chicken here never tasted bad the energy was a bit...

This is not typical of my normal experience. Normally the food and service are great here I just had a bad one the last time. And I'll probably be going back because I'm hoping I can get that better experience of experienced before. It sounds like a lot I get it. I went to try all new Nashville hot dishes. They have a new mac and cheese and a famous bowl and Nashville hot fries. When I made the order initially only the bowl was Nashville hot. I had to go back in after using the drive-thru to get the other two corrected. The fries were not remotely as pictured. I get it that companies make it really pretty pictures but this was definitely missing the pickles for one. I guess all of the toppings are cold that go on top of hot fries? Because the entire dish was cold. It was like drinking a cold soupy mixture with fries inside which as you can imagine is disgusting. The mac and cheese was okay but it seems awfully watery. The only good thing was the bowl. I'll definitely go back and hopefully get a better experience but it did kind of suck to spend the money on a...

I had a drive-thru order and was immediately told to pull into a numbered parking space. As I waited, two more cars pulled into the numbered parking spaces. My thought was, "Wow, they're making everyone pull into the "order" pickup parking spaces." I didn't order online. I ordered in the DRIVE-THRU. I waited patiently until I felt silly waiting for a dive thru order. I got out of my car to go get my money back, and the lady asked if I was there to get the two "WHATEVERS." I told her that I was indeed. She yelled out to the sandwich maker, "Hey, she's waiting on those two whatcha call it's!!!" She didn't flinch, look up, switch the arm she was resting on as she leaned on the other, and SLOWLY put a pickle, then three strands of lettuce, then the ¼ piece of chicken finger, and the sauce on the sloppily made wrap. I think the reason I stood there and didn't demand my money back was because I was in utter shock. Wow!! Is this what it has come to? Zombies have mutated the human race. Where is the choice for DRIVE-THRU? I guess the...