Sushi ai — Restaurant in O'Fallon

I wish you could give zero stars because this place does not need to be in business. We drove from Salem to try this Sushi Ai location today and had the worst experience ever. We’ve gone to the location in St Louis several times before and were quite disgusted by the very poor quality of the food at this location. We were a party of 5 and most of us were ordering from their “premium” all you can eat menu. Each of us ordered crab Rangoon as an appetizer, but what we received was liquid filling inside that tasted like sweet icing with barely any crab meat inside. We showed the server and upon seeing it she said “oh no” very concerned and we asked if this is normal and she then said yes and walked away. We knew this was in fact not normal, as we’ve ordered crab Rangoon at Sushi Ai every time we’ve gone in the past. After a few moments she brought back another one to our table, and it was the exact same liquid filling inside. She then brought another and it was no different, after that we finally asked if she would just take them off our table because they tasted awful. She was very obviously annoyed with our request, but removed them. We all ordered fried rolls except one of us, and each fried roll had that same disgusting liquid inside. We attempted to eat them, but they had no flavor and just tasted fried so we then complained again about this disgusting liquid in the food, and after that this man came to our table. He started to yell at us when we calmly explained that we were quite disturbed with the quality of our food and this disgusting liquid. He told us we would get a 10% discount but he wouldn’t do anything else because he’d lose money. We explained that we are not comfortable eating this food as we are concerned that we may be become ill due to the poor quality of food. He questioned how we could get sick and we explained to him again that it’s possible to get sick from food that is not properly prepared. He then told us he doesn’t care if we like it or not, that he thinks it’s fine and he would eat it himself. He then offered us 50% off and we explained to him again how we didn’t even eat the fried rolls, the only person who ate was the one guest who ordered a non fried roll and we stated we were willing to pay full price for that one person because of this, but did not want to pay for food that was such terrible quality as we couldn’t even consume it. He again complained he would be out of money, but didn’t care that we would be out of money, and a meal because of their poor quality food we received. We all skipped breakfast for the all you can eat sushi as well, so we were all starving. He then accused us of just not wanting to pay for this food, but we really just didn’t want to pay for food that looked like it would make us sick after consuming it. After yelling at us some more we finally gave him $40 cash, he kept telling us he did not care about us, or the restaurants reviews when I started to take his picture to which he stated “take my picture I don’t care”. He then started saying we took his picture without permission so he will be calling his lawyer. He continued yelling at us even after we paid him the total with 50% off and telling us to just leave as we were all already walking out of...

Talked this place up to my dad visiting from out of state. I’ve been there before and it’s usually good. I ordered 5 rolls of AYCE and my dad did the buy two get 1 free. The waitress only brought me 3/5 rolls and my dad only got 1 roll and 2 pieces of maki which had warm rice. The rolls weren’t rolled very tight and would fall apart easy. We sat there for about 15 mins AFTER we all finished our food waiting for the other rolls to come out wondering why my rolls were split. The waitress never re-filled our drinks at all. So we got up and decided to pay. I requested to the waitress that we weren’t going to pay for an all you can eat experience when they wouldn’t bring out the whole order. Please charge mine as buy 2 get 1 free. She became upset and tried to offer to make my sushi. She really never had an explanation of why they only made 3/5 of my rolls. She rang us up and still tried to charge for the AYCE. I left hungry and felt like I wasted of my hard earned money at this place. I’d like to also mention they were not busy inside the restaurant perhaps they were taking phone orders? When we arrived there were only a few tables taken and when we left there were 0 people inside so I’m unsure what the problem was.After just looking at the past reviews it looks like this location has gone way downhill. It’s sad because the place used to be a lot better. I think the owner needs to come in and clean house a little bit to get this place back to what it used to be. The folks working there now just...

DO NOT GO TO THIS LOCATION. 0 stars if it was an option! Please read full review and all reviews below. My husband and I have been to many other locations in the St.Louis area and have never had a bad experience so we expected the same in IL. We were the first ones inside for lunch 5 minutes after opening. The lady who seated us was just miserable and her misery just continued to get worse the entire duration of our lunch. We both got the premium all you can eat lunch. It took her more than 10 mins to come over to take our orders. And then over 20 mins to receive our appetizers (again we were the only customers in there) also, a man was using bleach in a bucket right next to where the food is being prepared. We should have left after that but instead we stuck it out. We finally got our sushi after almost 50 mins of being in there and it was blah (our waitress was also just sitting in a booth behind us doing who knows what, while we were waiting and we could see our food was ready, she did not even check in on us) Our Sushi was falling apart and just blah. The appetizer crab Rangoon was disgusting and liquidy filling. We asked for more water, chopsticks and napkins to which we never received. We should have had excellent service considering we were the only ones in there but instead we got lazy workers (all sitting down somewhere on their phones) not caring about their customers, and just dragging their feet around in misery. Please do yourself a favor and do not give this business your...