Syberg's O'Fallon — Restaurant in O'Fallon

I read some negative reviews on here and I am so sorry to see this. But our experience has always been positive and we are truly grateful for that.

I know everyone's experiences will probally be different. But this is our experience at Sybergs in O'Fallon. There's alot of restaurants in our area that we could visit. But it's nice to find one, that not only is the food great, so is the service and the atmosphere. We love Sybergs for so many reasons.

First, the outstanding staff! We have had the opportunity to meet some amazing young women and man who go far and beyond giving great customer service. A huge shout out to all the employees, but especially to Susanne and Jacob! Wow! It makes our day, just spending alittle time getting to know these two. Their attitude are always positive and kind. When you go out to eat you surely want to surround yourself with a positive atmosphere. We haven't met all the employees but the ones we have met, we can't say enough about them. I really hope that the owners recognize the outstanding staff they are blessed to have. It's not easy, especially now days, to get people who not only want to work, but want to do their very best! Sybergs must be doing something right because their staff are shinning stars for the company. Everyone that we've encountered are amazing. From the first person we meet at the door to the wonderful team that cleans up after we leave. Always a smile, extremely helpful and makes us feel so welcomed.

Although the building is filled with customers sometimes, we never feel like we are left behind, forgotten, unnoticed or not important (like we've experienced at another nearby restaurant). They all work very hard taking care of their tables and the family that's infront of them. We love to eat there so much, that's our main go to place to take family and friends.

Sybergs is also our after church place to go for lunch. Most restaurants with a bar, are so loud you can't enjoy any conversations. Not Sybergs. They keep the music,as well as the volume on the TV's down, so you're not competing with the background. This makes spending time together as a family more enjoyable too.

They do care about families with their Family Fun Night every Thursday. They have an outstanding Balloon Guy who's balloon art is amazing. My husband loves their Thursday night steak and kids eat free from 5pm – 8pm. Two kids per every paid adult! That's pretty cool!

Their onion rings are phenomenal. Lightly breaded and usually fried to perfection. Since we've been eating there, we've only had our onion rings overly fried a few times (the cook who works on Sundays needs to train some of the others, he is amazing!) But they would redo them to perfection and we do appreciate that!

We feel the owners must think very highly of their employees because what we see as customers, means they treat them with love and respect( if you don't you need too). They seem to love their jobs and always want to do their very best. For the restaurants owners/ managers, it's a win win two way street. If you take care of your employees and train them well, they will take care of your customers. Happy customers become returned future customers!

Keep up the outstanding work at Sybergs in O'Fallon. Keep smiling and doing your very best. You are noticed and appreciated. If I had one piece of advice for Sybergs management team, it would be this. Having a clean house will always assure your guest feels safe and comfortable. Before opening your doors for your valuable guest, be sure floors are clean, tables wiped down, trash in the bathrooms are empty and paper towels and hand soap are refilled every morning. Just a regular customers observation.

Why do we go there to eat at least twice a week? Because of...

Really wanted to like the place. This was our first time here as we just moved across the country. Initial impressions were good walking in the door. Music and talking just loud enough you can still think while not being in a morgue. However, from there it started going down hill. We get seated in a booth since we had two younger children with us.

Our waitress comes over and you can already sense the attitude radiating from her. She orders our drinks and puts our two appetizers in. She comes back a short while later, drops our drinks off, attempts to give us a single straw, drops it on the ground and shrugs. She then proceeds to ask if we’re ready to order our entrees. We all proceed to order, and she is snobby when she tells us the difference between the two types of sirloins. Sighing with an attitude shouldn’t be tolerated by anyone. I figured at this point she would go get straws. I couldn’t be more wrong. Apparently she decided to stay away from our table for nearly 10 minutes until I was too irritated to wait any longer. One of the younger servers was quick to come along and had no issues getting us four straws even though it wasn’t his job.

Not much happened while we got our appetizers.

It was at this moment that I noticed my wife’s water was nearly empty and moved it to the edge. It sat there for seven minutes before the waitress ever came back. It was at this point she asked my again how I’d like my steak cooked. She proceeds to inform me she didn’t forget to put it in but didn’t remember how I wanted it cooked. I proceed to tell her rare is what I wanted. She immediately heads straight to the kiosk to put the order in.

I’m not an idiot. I tried to use this opportunity to have a friendly competition with the wife. I asked her if she wanted to make a bet that her food would sit in the window until it was a brick. She wanted nothing to do with the competition.

We eventually have a waiter bring our food out to us (probably because it sat in the window for so long). He was quick and warned us about the plates (three of the four) being hot, before our waitress snapped at him about getting our food IN FRONT OF US.

She decided to finish plopping it down in the table in front of us, comments about how much broccoli is on my plate and asks if we need anything. I ask for A1.

A few minutes go by and she comes out with A1. Immediately upon touching the bottle I knew it was empty. Sure as hell, it was COMPLETELY empty.

She disappears the rest of our meal until I already get the check from another waiter. To hell with offering us our ice cream, or me even asking for it for the kids which is part of their kids meal

To the female waitress, I hope you enjoy your tip. You deserved how little you received. And I won’t be back to eat...

UPDATE: 2024 I provided the following feedback on the Syberg's website right after my visit in late December 2024. I have yet to hear back from anyone at Syberg's:

Hello, I visited your restaurant tonight and while the food was very good, I did have a few complaints. Our young waiter - Jacob, was very friendly, however, I did not appreciate the super-laid back "friends" approach. Being an older person, I am a customer and would like to be treated as a customer instead of as a friend. Secondly, we placed our order for two cheeseburgers and fries and I asked for mayonnaise with my order and he said they would bring out some packets. Well, my food arrived and no mayonnaise. Instead, I had to flag someone down and then wait several minutes before I could begin eating my hot meal - not good! In the future, it would be nice to have what I ordered and requested to be delivered all at once, versus having to wait before I can begin eating. Also, the mayonnaise packets CANNOT be opened easily. We finally had to use a steak knife to saw them open to use - not good! The sad part about all of this is we had a terrible time the last time we came here nearly two years ago and yet it would seem some things still need to improve.

Maybe it's just me, but above is what I experienced and frankly I will not be returning to Syberg's of O'Fallon, IL anytime soon.

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Review from 2022: They were out of drinks that we wanted and we had to wait for a table when the place was at about 60% capacity. I was told that was done because that's what the waiters and waitresses want done. No focus on the paying customer. Seems their priorities...