The CoffeeHouse and Salon Systems — Restaurant in O'Fallon

New favorite coffeehouse in O'Fallon! As of mid-Oct. 2021, both Starbucks in the area have completely closed their inside cafes and do not allow mobile ordering, forcing you to sit in a 30+ min wait in their drive-thrus. I'm still a huge Starbucks fan, but I can't afford that long of a wait! Found the CoffeeHouse after recommendation from my mother - guys, this place is a secret gem. This is a small business that needs your support now! The owner is working behind the counter (always a sign of passion and a good experience waiting when you see the owner/operator slinging the drinks), and my hot mocha this morning was delicious. She has all flavors of syrups (ex. my mother asked if she had pumpkin spice the other day, and owner replied that she always has pumpkin spice, year-round!). She has all sorts of fun hot and cold drinks, and for the not-so-sweet coffee folks, she has traditional espresso, americanos, cafe au lait, etc. Also, important point here - the inside atmosphere feels like a real coffee shop. Eclectic gathering of furniture, good music (nothing too raucous or weird, like legit normal coffee house music), and the interior has two rooms, one a bit more moody and dark and the other more light with lots of tables for working at a laptop. Free wifi - just ask for the password. Long story, short -- you all need to start coming here. This place is a gem, support your local businesses, especially while we weather through these hard times for small biz. You won't regret coming here. I'm going to start coming here for both a longer, sit-down-at-the-laptop experience, but also for quick runs in...

I love this coffee shop. The atmosphere is cozy and the coffee is so good. However, the customer service was lacking today. I ordered a wrap. The food descriptions are not listed anywhere except a menu that is behind the counter. I inquired about the sundried tomato wrap. It is a sundried dressing that is mayonnaise based. I opted for the Turkey BLT with no mayonnaise and a cold brew pumpkin patch with almond milk. As I was waiting for my wrap, I realized that the girl who took my order did not tell the person (shorter, curly hair and wears a bandana) who was making my order no mayonnaise. I did not catch it in time and she had to remake the sandwich. No big deal. Here is where the customer service was lacking. It is not that the mistake was mad; it is how the mistake is handled. The person making the sandwich was clearly annoyed and her body language and attitude became flippant. When she handed me the sandwich, she said "Have a blessed day." Sounds sweet, right? Nope. Have you heard a Southern Women tell someone "Bless You" when they were angry? I encourage the owners to review the cameras if they have audio around 11:30am today (Friday, October 31st.) It is so frustrating to take the brunt of someone...

We love trying independently owned coffee shops, and this is close to home-score! We got there shortly after they opened at 8am on a Saturday. The young lady behind the counter was on her phone, and there was another young lady in the back working on getting pastries out. We love the decor and the menu. The Americano I typically order everywhere we go was both too hot and to bitter to drink. Sadly, the employee behind the counter couldn't tell me what most if the pastries were, and there was no labeling on them. Usually, it's obvious with pastries, but it wasn't obvious what berries were used in the bread/cake loaf or on the danish, so I didn't order The cheese danish was a bit chewy, but the filling was delicious and tasted home-made. YUM! We thought my husband ordered an apple crumble something, but again, it was mis-identified by the employee. It was oatmeal-we're still not sure what exactly.

My husband says to give them another try, so I might, because I want them to be successful. Maybe providing more training before putting employees behind the counter would help. I really want to love this place and make it our go-to weekend spot. We'll try again in a...