Thip's Thai Cuisine — Restaurant in O'Fallon

I ordered General Tso's Chicken & it looked like pig slop!!! Super soggy & soaked in sour sauce. Tasted spoiled & sour!!! My husband & I called up there to get the issue resolved twice. The manager refused to talk on the phone or provide any resolution at all. The female hostess that answered the phone was a total snob !!! She hung up the phone multiple times on us!!! She got loud, defensive & wanted to argue!!! Avoid this rude, unprofessional place!!! Nasty food & attitudes!! Wasted $60 on some food that looked like it was gotten out of the trash!!! Appetizer plate was hard, cold, stale & tasteless!!! Small portions. I ordered level 2 for my husband's food. It's definitely like a 4. Guess they are illiterate also!!!! IN response to the reply the owner is a complete, condescending liar!! They were so unprofessional with my husband & I!! He called first, was disrespected & hung up on!! I called second & tried to reason with them & then was hung up on!! They told me it was my fault. I even asked them who would want slop like this?? I asked to speak with the owner, for a substitute & for a refund but they laughed in my face & told me flat out no!!! She said I would have to pay for anything new. The hostess wanted to argue!! I NEVER CURSED AT ANYONE! THE SAME RUDE WAITRESS ANSWERED THE FEW TIME WE CALLED! I ALSO DIDN'T YELL! I RAISED MY VOICE BECAUSE THE IMBECILE ON THE PHONE WAS OUT TALKING ME & RAISING THERE VOICE FIRST. MY ENERGY MATCHED HERS AT THAT POINT. The extras I ordered specifically said to add to the fried rice not the mystery meat I was given!!! Food was soaked in disgusting sauce! They never even tried to provide a resolution!! The owner refused to even get on the phone & have a convo. What kind of owner is this?? I don't take to kindly to being scammed, ripped off then disrespected!!! You can take time to jab at paying customers instead of taking responsibility & fixing problems!! You couldn't even take the time to speak with us on the phone yet you're hiding behind the internet & harassing customers!!! Take some responsibility!! You guys can't cook!! Worse "thai" food I've ever tasted!! Food wasn't fried!! Food was boiled!!! Yuck! Everyone can see by the way you comment back to all the negative, truthful reviews. You take so much offense because your guilty!!! You should BE FIRED & so should THE HOSTESS!!! This place should be shut down!!! I hope karma finds you all soon!!! Every place that gets a 1 star from me deserves zero stars!! This place is the worse by far!!!! Stalker much? You actually went & looked through my profile? Reaching much? Thanks for being a fan though! A typical Friday night is eating good food, enjoying my evening with loved ones & not being degraded & disrespected by sorry individuals like you. What's your typical Friday night? They need to be filled with taking cooking courses & customer service classes!!! You all need...

Workers/customer service was absolutely TERRIBLE. I am black, they were 100% racist. This is not the first Thai restaurant I have been to regularly so when I went to this specific location, I was treated very rudely and obnoxious. The ladies were constantly kicking and slamming the kitchen door (which was near where I was seated) very loudly, obviously irritated or mad that me and my boyfriend had arrive in their restaurant. My wonton soup was supposed to be shrimp but instead I was served with chicken wonton soup. When I asked could my Order be corrected, the ladies immediately began yelling at me and telling me that I was the only person complaining about my order. When they brought me out my shrimp that was supposed to originally be with my order, the shrimp was NASTY. It was improperly cleaned, I could literally see the poop lines in my broth, it was absolutely DISGUSTING!!! They got mad because I did not want it and wanted a refund, and started cursing at us. We got our money back for the wonton soup and left but had a totally disrespectful experience and definitely experienced racism first hand from these Thai ladies. There were two older white ladies in the restaurant before us who were treated with the utmost respect. We were treated like dirt as soon as we walked through the door by the older Thai ladies, not the youngest one. She was actually extremely nice and polite but ONLY her. Also I asked for level one spice and they made my soup level 4 or...

I've had several coworkers recommend Thip's Thai Cuisine and I finally stopped in to see if the talk was true. The short answer is YES! Their dining area was clean and well maintained. My waitress was friendly and very helpful when I asked for a recommendation. Normally, I go for Pad See Eew when I get Thai but I wanted to try something different, she suggested the Udon Noodles and I got that with chicken as the meat. First came their lunch soup. It had a rich, meaty bullion flavor with green onion and a hint of something sweet. I gulped that down in an instant...AWESOME! Then came the lunch plate with a spring roll. It was cooked and seasoned to perfection /drool. I got it at spicy heat level 1, I wanted a little heat but not enough to overpower the dish. The chili paste sauce was the secret star the show. I couldn't tell what seasonings were used but it took the whole dish to the next level of goodness. This was my first time trying Udon Noodles and I loved everything about it. The texture, smell, and taste was awesome in every way. It had me working my chop sticks hard to get every bite. Finally, I had a good conversation with the staff and they were simply delightful to get to know. Places like this are well worth anyone's time for the quality food and service. They were kind enough to pose for a picture that's posted here and I was very honored to meet these amazing people. Thip's Thai Cuisine will impress you, do yourself a favor and...