Culver’s — Restaurant in Oostburg

I ordered double cheese burger basket with onion rings and chili supreme no onion and side pickles also two cheese sauces. Starting the gentleman that came out with order. I mentioned to him that I order onion ring not French fries. He was ok let me go get that for you. I was ok and then he comes back out says the manager said that they have up charged sense it was not on the receipt. Asked I still wanted I said no. " Thinking in my head I was not the one that made the mistake why should I have to pay for it." Tried French fries they under cooked. Took a bite of my cheese burger and their was onions on it that was under cooked as well. Remind you the cheese was not even melted. When I asked for ketup and mustard on it. I only ate the chili. Yes I threw away about $15.00 worth of food. I was not very happy about this visit. I understand we all make mistakes. It was not even busy at the time. I could see if was busy and having a opps. I go to Port Washington location and they could swamped with people and never had...

This Culver's can be wildly inconsistent when it comes to wait times for food. Twice going through the drive-through we've had our order forgotten about, waiting about 15 to 20 minutes for two concrete mixers; seeing multiple cars who ordered after us get their food orders before us. Another time we ordered for dine-in and our order sat on the back counter with multiple employees walking by and looking at it but no one deciding to call out the number. The lines were long so I had to cut in front of someone to get an employee's attention. The food was cold and the mixers were melted by then. On all of these occasions, once the employees figured out the mistake they were apologetic and still friendly, offering to remake the items but if it took 15 to 20 minutes to get our first order, I'm not going to wait that long again for a fix.

UPDATE: We tried this Culver's again and had a great experience so went back a few more times. The place has really turned things around and each time we go...

I was recently made aware that there are poor unfortunate souls that have never experienced Culvers before. If that's you I'll try to describe it. From the moment you walk into the doors, a friendly staff member welcomes you into the store. This is when you know that you are home. The kitchen joyfully takes your order and hands you a token of anticipation: your order number. From there, you enjoy the peaceful relaxation and fellowship with your fellow Culvers customers. When the food comes out, all the anticipation and longing culminates with the satisfaction of the first bite. All your troubles go away for the next half hour. When you're finished with your meal, you head for the door with heavy satisfaction. A voice thanks you for coming to Culvers, but you thank them for being Culvers. After all, Culvers offers this bliss and satisfaction to you whenever you visit. Goodbye Culvers, I'll see you...