Taco Bell — Restaurant in Othello

While on a road trip to Hell’s Canyon, I was on my way back home when I needed breakfast because I’d been driving since 6 AM.

I ordered a grande toasted breakfast burrito on the app to pick up in store because I wanted to get a senior coffee too. App said my order would be ready at 10:40AM. When I entered the store, there were 3 guys ordering at the kiosks. Asked at the counter for the coffee but was told they don’t do “senior” coffee but I could get a free fountain drink instead. I’ve always gotten a senior coffee with breakfast, no problem. Talked to the manager and she reluctantly agreed to give me one “just this once”. (The coffee was cold.) Shortly after that, one of the guys was given his order, but I still hadn’t gotten mine. It was finally ready at 10:53 - 13 minutes PAST when it was supposed to be ready.

A grande TOASTED breakfast burrito is supposed to be, well, TOASTED. Not mine. It began coming unwrapped and falling apart as soon as I opened it. I ended up having to rewrap it so it would stay together. Some of the potatoes inside were hard as rocks, to the point that I initially thought they had made a mistake and given me bacon instead of sausage. And I could literally count the number of tiny pieces of sausage inside.

When I’m home, I get this same order at least twice a week because I love their TOASTED burritos. The one that was made here this morning, though, was NOT up to Taco Bell standards, not by a long shot. Nor was the service. To take almost 15 minutes MORE to get a simple breakfast burrito out (especially when drive through customers were being served) was just completely...

Food: This is a pretty subjective category, but in my opinion, it's always high-quality and enjoyable, and is usually a good value for what you pay

Service: With the exception of one specific woman whose name I don't know, the employees are very friendly and helpful. If you ask for your drink or have a question/problem with your order, they're happy to help. They almost never mess up my order. They messed it up for the first time today, but they promptly remade it and gave me coupons for free items with future purchases. They all seem to be genuinely kind people (again, excluding the one woman on day shift who is always glaring and gets snarky if you try to ask her a question)

Atmosphere: This is also subjective, but I love it. You can order on a kiosk for minimal interaction, or at the register if that's your thing. They usually play music that was popular between 2010 and 2016, which is one of my personal favorite eras. The restaurant is almost always clean, including the bathrooms. They also keep the sauces, napkins, and forks full, which is awesome

To conclude, this may be the best Taco Bell I've ever been to (and trust me, I've been to a lot). I accredit it mostly to the employees and their demeanor and attitudes (except that one specific one. Not sure what her deal is). Whatever they're making, they all deserve a raise. My only complaint is that they're unable to hook me up with one of the light blue employee hats, but I'm sure that's corporate policy, so they should be commended for...

All I got to say is I've been to a lot of fast food joints in my life and a lot of them have issues with their machines and they do the best they can to get you the food as fast as I can long story short Taco Bell today at a malfunction with their deep fryer and they tried their hardest to get it up and running however me and two other cars had to wait out front and while we were out front waiting the ladies inside knew that was going to take a while so they came outside trying to accommodate us with free drinks and little things fast forward I'm inside they offer to change out what I ordered for something that didn't require deep fryer so I agree and I go with the Crunchwrap long story short the Frye ended up working so they ended up giving me the chalupas and the Crunchwrap and when I was walking out the door they gave me and everybody else a slip for one free Taco for next time all I'm saying is I've never seen this type of customer service at any fast food chain in my entire life whoever those people are inside there that are working just know if you read this you're the shit and you deserve a raise! And you...