Knox Trail Inn — Restaurant in Otis

I don’t normally review that much unless things were absolutely horrible. I took my family out for dinner with our 2 year old. We waited 1 hour for an appetizer and luckily his spaghetti buttered pasta with French fries. My wife’s and my food took an additional hour to arrive. We worked things out with the hostess and waitress for box out meal that had not made it to our table in 2 hrs. They were very accommodating and understanding. The atmosphere tonight was dinner and line dancing in the other room. I do understand to generate more business for bringing things in like this. But also need to take care of food coming out in a timely and quality fashion. The food that was packed up that we waited two hours on was a veggie pizza and a chicken sandwich with French fries. There is no excuse for 2 hours. I’m happy my child was able to eat but the food we received to take home was either undercooked or burnt. This used to be one of our favorite spots and we had an issue a while ago with accommodation. This restaurant can not handle a large gathering while also taking care of the dinner area. I do not think we will be going back again for a long time until things and word of mouth...

We asked to have another open table away from kitchen door, but they never cleared off the vacant table so it could be used. Three menu items that were wanted were unavailable. Server delivered drink orders quite separate from one another. I ordered hot tea. The water in teacup was only half full splashed mostly in saucer. Our guest asked for water with lemon and it was served with no lemon. The nachos was good with an interesting puffed cracker instead of tortilla chips. The entrees were mixed up by the server and had to be fixed twice. The salmon I had was very dry. The broccoli were few. I asked for a second cup of hot water because I only got half a cup in the first place with a saucer full of wet napkins. The hot water added to my tea cup was so hot it burned my mouth, tongue and throat. I asked waitress for water because I burned my mouth on the tea (there was no water on the table) and she took her time returning with a cup of water. I needed it to cool the burning so badly too. When I go out with guests and spend over 100.00 for dinner I expect to have a decent dinner, well and accurately prepared. This was not it. We...

Just returned from dinner, my meal (fish and chips) was served, first bite, not warm, second bite, cold, third bite FROZEN solid. Sent it back to the kitchen where owner, Brooke was cooking. Waitress offered another meal, I declined as the taste of frozen fish isn't pleasant. No apology from waitstaff or owner. Decided to opt for dessert, in the meantime asked for clarification that I would not being paying for the frozen meal, my one drink and dessert. Gabbie, the waitstaff said "No you had the option to pick a different meal, you don't get to decide not to pay for the drink and dessert." At that point I decided to cancel dessert, pay the tab and leave (we were a party of six on a slooooow Saturday night in Otis) and we are local residents. It was HUGELY disappointing that Brooke didn't come out to apologize ...this wasn't a "cold meal" but a FROZEN meal. The waitstaff making executive decisions and with an attitude was unnecessary. I ask, would it have been unreasonable for The Knox to omit the charges for one drink and one dessert after receiving a FROZEN fish...