McDonald's — Restaurant in Ottumwa

We are very dissatisfied with the service we received tonight. We arrived at the drive thru around 1:20 A.M. Did not leave the property until sometime after 1:50 and with no food. We sat at the speaker for about 15 minutes and nobody welcomed us or asked what we wanted to order besides the automated voice, eventually we got tired of waiting and pulled up to the window to order. We waited at the first window for a good 5 minutes, nobody came. Then proceed to wait behind a Chevy Equinox for another 10 or so minutes until we got to the second window. At which point we were met by some girl who was very rude when we tried to explain how we had sat at the speaker for as long as we did so we just requested to order there, she started complaining how they were so behind and if we wanted to order we would have to pull back around which to us meant we would have to wait at least another half hour. By now we felt so disrespected and belittled by the staff and the way we were spoke to that we decided to leave. We have been coming to south side McDonald's here in town regularly for a long time, and in our opinion (and others) it feels that when the old building was still here, the staff was much more respectful, the service was quicker, and up to standard. In our experience the only staff members that are reliable are the ones on second shift, one staff member in particularly (Bailey) has been nothing but courteous and quick to fix any issues that we might of had.

Quick suggestion to management: please train your 3rd shift employees better. Both in customer service and time management, in order to make the drive thru experience easier and more convenient to late...

I live right by this McDonald’s, would much rather drive to the north McDonald’s for better customer service. Seemed like it was an inconvenience for them to remake one sandwich that they messed up when it was 2 sandwich’s that they didn’t make correct in the first place. I walk in with my wrong sandwich, no greeting approached by a women with no hat or name tag, which she just held out her hand for my sandwich and I starred at her waiting for her to say something all she says is what’s wrong with it, she takes it and goes behind the counter. Put in a new one, doesn’t applogize, never smiled once. The gm Sheila, asks what’s wrong and makes sure it is remade and aplogizes. All staff needs to be trained the correct way, and be polite because it looks like everyone there is miserable and doesn’t know how to do their job correctly coming from someone that is a manager at another fast food restaurant, non of my staff acts this way ever!!! Probably will take my business to the North McDonald’s from now on because this is about the 5th or 6th time I have been treated poorly at...

DRIVER beware when going through the drive-through because your car will end up looking like mine… (Roof debris/dirt/paint runoff onto my vehicle sitting in the line waiting for food)

A flat roof with a horrible gutter system…Customer should not have to endure any type of damage from business’s roof runoff?!.

10:46pm 3.19.25 Store #04401 Drive - through

I tried talking(next am)to the store manager and she said “I do not feel anything would come off of my roof onto your car…””you are more than welcome to call the police but this is your problem, not mine”.

Look at these pictures - it’s impossible to make this up or not understand that the debris/dirt pattern is absolutely emblematic of roof water/runoff and the horrible drainage system of McDonald’s!

I simply wanted money to wash my car and see if there was any paint damage?!. (This happened to me why should I pay for the cleaning?!.)

Manager hung up on me… I called corporate & police to make a report for legal purposes.

People/places/businesses have to be held accountable for actions =...