As a first time customer was slightly disappointed in the service. Want 2 cheeseburgers was told only had one left. Not sure why or how you run out of cheeseburgers on a sunday night at 6pm. Chicken stripes were good and the cheeseburger my daughter was happy with. Portions might not meet the price for many. Shake was fabulous. Really wish the staff would have recommend a steam burger, when they told me they were out of cheeseburgers. Staff was friendly enough, seemed annoyed when I ask about the sizes of shakes and if I could see the size of cups. A large is different in so many places, a very legit question for someone who has never been there before. All and all...
   Read moreThis place use to be my favorite place to go for Ice Cream, they have the best! But here these past few weeks they have gotten something wrong on every order! Went in tonight and asked for the same as usual which is a small twist in a dish with cookie dough and a twist baby cone dipped in chocolate.. The dish is always wrong but tonight they got it right and my twist baby cone looked like a slightly burnt marshmallow.... Very disappointed with this new crew! Sadly will have to change my direction an go back to Graham's an give them another try.. Sorry Kim! You gotta fix this.. I don't pay good money for these kind...
   Read moreI was picking up for a friend who just had hip surgery. Drive thru was fairly quick. I had to pull up & around their building tho when another car pulled up behind me. That put me right in the sun. I probably waited another 3-4 minutes & they then brought the hot food out. The bad thing was they gave me the shake before they had me pull up, into the sun, on a hot day. Luckily I didn't have to drive far too deliver the food. I have gone there many times. The malts are always good. They don't take debit. Prepare to take cash. Yes I would go back when I visit Ottumwa. They are friendly &...
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