Phil's Steakhouse — Restaurant in Pacolet

WILL NEVER COME BACK HERE AGAIN 😒 this place is THE MOST RACIST place I have ever been to me and my mother came here to eat like we have done in the past although this time apparently the color of our skin was the problem today when we got there it was a 30 minute wait witch is fine so we waited finally got our set there was a table behind us where no one had been sitting for about 7 to 10 minutes after me and my mother had sat down when the other couple had came in to set at the table behind us our waitress seemed extremely excited to serve them more so than she was to serve us (witch is fine i get it she may have known them) but still so me and my mother had ordered our food we both ordered sweet potatoes nothing was said everything was fine well 10 minutes had passed and I see her talking to the couple at the table behind us she tells them that she's so sorry but that they were out of sweetie potatoes so the man just ordered something else then another 10 minutes had passed here comes our waitress to tell me and my mom that they only had 1 sweetie potatoe so my mother been nice said ok I'll just let my daughter get the sweetie potatoe and I will just get a regular potatoe and she said ok and walked away then another 10 minutes went bye so yes this is 30 minutes thats went bye and im noticing that the couple that came in 7 to 10 minutes after us had gotten there food when we ordered our food before the couple behind us had even ordered drinks so at this point im pissed off because where is our food at and why has other people gotten there food before us when we ordered before them then I also noticed that the men had a sweetie potatoes on his plate when the waitress had told him before us that they were out of sweetie potatoes so im vary pissed off at this point then after that another girl not even our waitress cames to out table saying that she sorry but there are out of sweetie potatoes so I told her just keep it and we left i will never spend my money there ever again!!!! AND I HATE THAT WE EVER DID!!! THIS IS 2025 IF PEOPLE ARE STILL RACIST WITH EVERYTHING THATS GOING ON IN THE WORLD THEN YALL ARE STUPID AND NEED TO BE...

Went here tonight with a party of 15. I ordered a $25 filet meal cooked medium with loaded baked potato and mushroom gravy. When our food came out my steak was very well done so I told our server she apologized and got another one. She left the potato and gravy to get cold while I waited for the second steak to come. Finally comes, cut it open and its rare still cold in the middle. Owner offers to cook it more(which I had already cut it with my knife and fork so gross) but by this time the rest of my party was done eating and ready to go and the rest of my food was cold and unfit to eat so I told her not to worry about it to take it off the bill. Server brings the bill and we are still charged the full amount. When my husband asks the owner why we were still charged she is extremely rude and says that she offered to cook it more but I refused. Cause who wants to wait an hour after everyone else gets their food and eat it with cold potatoes right?! She then offers to give us a $20 gift card for our next visit. (Which was kind of an insult seeing how it doesn't even cover the cost of the meal lol.) Obviously after this treatment from the owner there want be a next visit so my husband asks if we can use it on our bill today. She replies "are you serious" and takes the gift card back. Still chaging the full prices and literally arguing with my in the middle of her resturant over it. Very unprofessional! So we ended up paying full price and she never comes back to our table. This use to be our favorite restaurant but good business has gotten to their heads and the quality and customer service is awful now!! Will not be back and will make sure to tell everyone I know not to go...

Our second visit was exceptional! Our waitress, Kim, took care of our every need. Always with a smile. She was busy but took care of every table in her section with fast and smooth efficiency. No one in her section was left wanting for anything, especially tea refills. Both owners came to our table multiple times to make sure our meal was perfect. It was! Their dedication to their guests was evident and you were made to feel like friends. Our first visit was a year ago to celebrate our anniversary. The experience was less than desired, but after speaking to the owner, she invited us back for a meal on them. We came a month after our anniversary this time, a year later because we travel for business, but we celebrated our anniversary anyway. Our meal and experience was fantastic! The medium well Ribeye steaks were perfectly cooked, hot and well seasoned. They were so juicy and tender. The big baked potato and big steak fries were also hot and and perfectly seasoned. Our dinner salads were of ample size, fresh and cold. We ordered the crab cake appetizer. Three good sized cakes. They were so good. I saw a crab cake dinner on the menu and I would be happy to order that. We took our homemade key lime pies home to enjoy during a movie. The owners and Kim made us both feel special and appreciated. A great experience and a fantastic meal will bring us back...