KFC — Restaurant in Panthersville

Sadly to say, I’ve been coming to this location since the 00s and the food quality has gone down.. I remember when I used to live in the Park at Bouldercrest as a teen me and my friends would walk to KFC to get a chicken tender wrap and potato wedges the food quality has gone down since then. There is a cook that is great there I won’t share the name they weren’t there this particular day I ordered this food hence probably why the food wasn’t cooked thoroughly. I came to get food on Tuesday 4/15/25, my 7 year old loves chicken tenders so that’s what he asked for I drive there to order the food and 1st we are waiting a while they see us but continue to run around it wasn’t busy so idk what the issue was, the manager seemed stressed and overwhelmed. My mom orders first but they don’t have anything ready… lol 😂 then she decided to cancel her order. I then proceeded to order afterwards I get the food I decided to check it and it wasn’t done. I pick up the tender and flour and grease is seeping through the tender. I tell the manager he then in a very tiresome tone asks what do I want him to do I say nothing I will put it in the air fryer at home because I don’t want any issues , then I leave. I work at 10 hour shift at an animal clinic I pick up my son from school take care of several people I don’t want to have to recook my food but I did. I do not recommend this place, just buy raw chicken from the grocery store and...

Normally the food is perfect but on this evening of 11/4/22 at around 8pm I went to get a 12 piece mixed Original and Crispy. The drive thru cashier told me there were no sides and they will replace with 1 drumstick. I couldn't accept the fact 1 drumstick makes up for 3 Large sides that are ordered with my valid coupon. The cashier then responded and said they’ll give me 3 thighs to make up for no sides, so I then agreed. When I received the food the cashier said that they were saying it was no thighs at drive through speaker, but I immediately asked why would you say you would give me 3 thighs to make up for no sides at the speaker? No answer. Perplexing I know. They gave me all crispy chicken and 11 pieces with no biscuits. That was very disheartening and ti have a young adult to play with my intelligence and not give me what i paid for can really madden you, especially with high inflation prices. No one has $32 to throw away. Thats why I used a coupon in first place. And of course no one is picking up phone although its still business hours and the ride is too far for me to go back. Check your stuff before you leave when dealing with evening shift here at this location. I got nothing I came to KFC for and I love KFC way more than Popeyes. That drive thru cashier needs to be retrained. And playing with people’s intelligence is very unprofessional. And the chicken was...

Well, my visit started out just fine. My food was cooked fresh and the employees seemed to be nice enough. I took a seat in the restaurant to do some work while I waited on the property management company to contact me so they could show me a rental property about a 1/4 mile up the street. I must've made the employees nervous or something because they kept whispering to each other then I would catch them looking at me. Then the manager (I guess that's who he was) questioned me if I were waiting on ( couldn't make out the name of the person, he said it twice and I still couldn't understand him) regardless I wasn't bothering anyone I was eating and waiting on the property management company. Maybe they don't like people to stay once they've ordered their food. To that I say change your perspective...you want people to feel welcome in your establishment. Don't treat them as if they are bothering you...especially when they are minding their own business. The stars I gave were strictly based on my first impression but were decreased based on the way I was treated...I...