Starbucks — Restaurant in Parker

This Starbucks is awful. Especially early morning today 05/05/2025 around 7am. Who I am assuming is the manager was extremely rude. The poor window girl was nice though. I had put in a mobile order and arrived early since traffic was lighter than usual. I hadn't noticed they had updated their app that all mobile orders are now estimated at 12 minutes instead of the usual 5-6 minutes. When I got there there was no line for the drive through at all. I was like oh cool I'll just drive on in then. Usually I'm waiting 10+ minutes alone in the line. The girl at the window relayed to me that the other girl wanted to make clear I knew there was a 12 minute minimum wait for drive-through orders but would make it this time very rudely. Glad I didn't tip either. The coffee is always below average but it's on my way to work. There is always something wrong with it, and they never can hear me over their speaker either hence why I even do mobile order. The coffee I was given was no exception. It tasted like straight up poo poo water. I even paid an extra $1.25 for cold foam on an already $7 latte and literally got what looked like nasty spit on the top. I might as well just ask for a random drink. What was suppose to be iced was some weird luke warm drink that was weird asf. I'll drive the extra couple of minutes to a different one...

I ordered two venti lattes and a grande mocha using the app for pick up. Both the venti lattes were less than half full. When I tried to say something to the barista she told me if they sit too long the foam will dissolve. I got to the location within ten minutes of making my order. Also, I ordered a venti coffee not a venti foam. Even if it dissolved my coffee should have been more than half the cup. the barista then started responding like she was having a tantrum. When I said I wanted a venti coffee she responded with no foam I got it. I told her that's not what I asked for I am fine with foam just not half a cup worth of it. She and another barista were giving me glares and stink eyes the whole time well I waited for the new lattes. When I spoke to the manager about it he didn't seem to care at all. He said he was monitoring the situation and was going to come up when a customer interrupted. I told him how rude it was and all he said was yeah I'm sorry. To be clear I didn't yell or throw my drink or demand a refund. Mistakes happen I just wanted the product I paid for. Instead I got employees acting worse than my ten year old brother not wanting to clean his room. It's rude and a company based in customer service should care more about how their employees are presenting themselves to...

9/10/24 update: we are almost an entire year from my original review…. Seriously? 40 min drive times still?? Its PEAK! Give your teams more staff or pay them more if you cannot retain them. You’ve got to be kidding me. I keep giving this location chances but seriously???? Corporate STEP IN!

10/14/23 update: 4 weeks later, still sitting at 40+ wait times in the drive thru. I guess making this store a third place really isn’t a priority for the DM, RM, and Store Manager. Disappointing that this region seems to have less support across the board. I feel badly for the staff doing their best to keep times down. Time to intervene corporate, this is what you get paid for.

Update: labor allotments during peak hours create 30-40min drive thru times. Team is doing the best they can but as a customer this is infuriating. Manager/DM please step in and do your part to provide labor hours to your staff. You have the demand for it. —- Pretty great Starbucks 9/10 times, however sometimes the consistency of the drink recipes vary and I’ll end up with something other than I ordered. Overall, a convenient location...