Silver Moon Lounge & Steakhouse — Restaurant in Perham

After working hard all day , ten of us decided to go have a steak dinner at the silver moon lounge. We all ordered stakes myself I had the t bone and everybody else had Rib Eyes. Everyone who ordered a steak got them medium rare. Every single steak that came out was well done. I inform the waitress at the state of our stakes. And she did nothing about it. We waited for another 30 minutes to see if anything would be done about our stakes. When nothing was done , it was almost nine o'clock and it was too late to order more food. I then approached the bar and talked to the owner of the establishment and informed her of what had happened. She went and talked to the cooks and said that we had eaten our Stakes. This is a factual statement. We had a few bites of our stakes and a couple bites of our potatoes to hold us over as we were waiting on the waitress to do something about our mistakes which never happened. That being said , the owner came back and I told her we had a couple bites of our steak only because we had to eat and we were starving , and she informed me that she would give us five dollars off of our purchase. My bill between my girlfriend and I was over a $100 and offer me $5 off my meal. For mistakes we did not consume because there were so overcooked is outrageous. To be honest , the owner's attitude with what had transpired was even more irritating as she seemed to think that I was just trying to get over for a few dollars. I couldn't care about the money. I cared about the quality of service and qualities stinks that we got prepared for us. The owner had no compassion and did not care about our service. I will never recommend anybody eat at this establishment. This was quite possibly the worst dining experience I have ever had and would not recommend. I was appalled by the owner's disbelief in the situation and how she reacted to it. She showed zero class and should not be...

20 mins. That's how long we waited for a MENU before leaving. That's not time waiting for our order, that's not time waiting TO order, that's time waiting just to get a menu.

We waited about 5 minutes for a menu before my wife went to the bar and asked if we could get some menus, so we could at least be figuring out what we wanted to eat while we waited to be helped. They said they'd bring it out to us and we proceeded to wait another 15 minutes without even a menu to look at.

We understand there's a bit of a wait when things get busy, and we understand it can take some time to get our food... but a menu!? That's simply unacceptable.

We left and went somewhere else that was able to do things in a...

Large tables are the priority here, not the first time I've been here for an hour and forty minutes without getting my food yet. Twice the waitress went to check on the food, went to make drinks for the large table again, and when the food came out it was cold, although deliciously I can't fault the cooks when the steak is done perfectly, when it's left to cool long before it gets to me. The last time two coworkers joined me here, we waited 2.5 hours before we got our food, seriously!?! Nothing like working a 12 hour shift to wait 150 minutes to...