Don't bother going to this McDonald if you want service. It's faster to drive to the next nearest McDonalds and have them take your order.
MY EXPERIENCE When I got there, there was no line, but I stood around for 12 minutes waiting to be helped. I would have left way before then, but I was waiting on my wife getting gas and was amused by the ineptitude.
In the time I waited, I saw 4 people wandering around acting busy, but doing nothing, and one guy working hard at the drive through window. Nobody acknowledged me or said "we'll be right with you", or offered any explanation of any sort. One employee was trying to figure out how the receipt printer worked and had no idea what was going on. Two ladies were walking around trying to act helpful, but were clearly doing nothing. One of them, who acted like the manager (whether she was or not), stood there uselessly for 10 minutes though not making eye contact. Finally, she looked at me and rolled her eyes, then said "sorry, we're understaffed today." Then she told the guy who was trying to figure out the receipt printer that she expected him to be in early tomorrow, then she announced she was leaving for the day.
The poor guy who was singlehandedly running the drive through, and who was the only one working, finally came over and took my order, prepared my food, and gave it to me, all while still handling the drive through. The other useless lady I saw showed up just on time to toss a container of cold fries in my order, which were particularly (they had been sitting out at least as long as I stood there waiting for service).
I felt bad for the people who walked in as I was leaving. I went out to my car to eat, and those people came back out empty handed 5 minutes later with upset expressions on their faces. Whoever is in charge of this place should...
Read moreI've been coming here over the years, and it has been getting progressively worse. Yesterday, I called and spoke to a manager because the meat on the burger that I got was as dry as a brick in the desert. The manager told me that she was sorry for the inconvenience, and that I would receive two free meals. I went through the drive-thru tonight to get my replacement, and when I pulled up to the window, I spoke with a very rude manager who stated that the one who I spoke with the previous day did not write down this issue in "the book." After a few minutes of me explaining the situation, she provided me with my meal, but upon closing the window, I saw her talking to other employees and laughing about this situation. With that being said, I will be filing a formal complaint with corporate, as there is no reason to treat already disgruntled customers in this manner. If you like McDonald's, great. Just find one that will actually treat you like a paying...
Read morewent to the drive-through two times and got the wrong drink order twice went in and the lady tried to argue with me whenever I told her my drink was wrong. I asked for two sweet teas. The first time I pulled around to the drive-through then had to drive all the way back because they didn’t give us straws, but whenever we first got our drinks so we couldn’t test to make sure it was sweet tea, but it was unsweetened so the second time we pulled around she tried to argue with us the receipt said sweet tea, and they were insisting it was sweet tea however it was not, after the second time order was wrong, and she tried to argue with me in front of customers again. I used to work at McDonald’s and that is not an employee should...
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