Pizza Guys — Restaurant in Petaluma

Placed an order at 9:20 pm for delivery. I received a notification at 9:38pm that it was out for delivery with estimate delivery time of 9:43pm which was great news for me. However a delivery man did show up at that time but across the street to my brothers home he had also ordered pizza guys. I patiently wait thinking he has my order as well. He takes off to continue doing he's job. At 10:30 pm a different delivery driver finally shows up with my order. Im thinking maybe they're just super busy whatever im finally gonna get my food. He takes it out places it on top of the car then back inside the car and leaves. At which point I call them to ask if there was a problem with my order. Im on hold for like 10 min when the delivery guy finally shows up to actually delivery my order this time at 10:40pm at which point someone called back apologizing for the hold time on the phone. All i said, was there a problem with my order?never mind its here now. Seems he had forgotten the 2l Pepsi. The pizza was still lightly warm but the cheese waa stuck together and would slide off when i would try to pick up a slice resulting in a slice with only tomato sause no cheese no pepperoni. The final straw though was that i asked for Parmesan cheese and they only put red pepper in the bag with the napkins and plates. Definitely the last time I...

Tonight I ordered pizza from pizza guys and I live in cotati I told the guy on the phone 3 times how I would like my order and to please make sure it will be correct well my lady went to pick it up and got all the way back home with the pizza to find that it was all wrong we specifically told them light red sauce extra cheese and a few other toppings and we get both the pizza barely any cheese on them and they were soaking in heavy red sauce so I called to speak to a manager they were supposed to remake the order and deliver it and they call me back 5 minutes later to tell me no we are not going to remake your order and we will refund your money when we didn't want a refund we wanted the pizza and they have very bad customer service and was rude about it I hope the owner sees this and does something about it as this was not my fault cause the manager was trying to make it my fault i said its not my fault that your employees can't read simple directions on making pizza I told him I will be leaving a yelp review and his response was he would try to have it removed. We go there alot and have spent alot of money there in the past to be treated this way is very shameful. If I could give it no stars I would but u have to put 1 very...

On June 30, 2024, I decided to try Pizza Guys special offer of two medium pizzas. I ordered one with Italian Sausage and red onions, and the other with Pepperoni wìth Mushrooms. Both with Tuscan thin crusts. I was notified that my pizzas were ready by text as advertised and they were ready on time as promised. I was greeted with a smile and two pizzas ready to go. The server could not have been nicer. Asking if I wanted pepper flakes and Parmesan cheese which he got for me and without hesitation also added paper plates and utensils to the bag. He also handed me a promotional card with offers and explained how it worked. He made me feel at home and the best part was how good the pizza tasted. My friend, who I was joining couldn't stop remarking about how much she enjoyed the pizzas, especially the Italian Sausage and red onions. You can bet I will be returning to try some of their special pizzas. All in all, it was a great afternoon eating delicious pizza.

James...