Starbucks Coffee Company — Restaurant in Petaluma

Very RUDE & unaccommodating!!! I went in here a few days ago, “Will” the old guy was taking orders he was horrible. He was very RUDE and mean. I asked for a decaf iced coffee he said they don’t have decaf and acted like I was wrong for asking for it and the way he talked to me made me feel like I was stupid! There also was a girl there (I don’t know her name) but she was the same and said “we don’t serve decaf”. Both of these people need a lot of help on their customer service. REALLY BAD EXPERIENCE!!! I didn’t even get a drink- I had to walk away before I got to mad. It is sad because I live so close and could have made this my everyday stop. Thanks to “WILL” I won’t...

Why pay so much for coffee and sugar? And wasting so much money closing nearly all their stores just because 2 of their customers were being kicked out for not buying anything( probably just using free wi-fi), and refusing to leave, so they (Starbucks) called the police for help. And like so many self-righteous college age ( black) kids, they pull the race card out. Sad. But because they were black they decide to close most of there store to train there employees how to act in these situations. Any store in the U.S. has the right to refuse service to...

I rarely am in Petaluma, but stopped here for a peppermint Hot Cocoa... I asked for extra whip. I got none and zero sprinkles- not a big deal -just asked for more, but when I did, the girl snickered and then whispered to her friend behind the counter as they simultaneously stared at me and laughed. Very rude and condescending. Also asked for Soy and got real milk- didn’t correct a 2nd time, just went to a...