Ronnie's Steak N Grill — Restaurant in Philadelphia

Completely asinine… My husband and I eat here about once a week on average. We have been doing work nearby… we’ve tried several things on the menu and the only thing we’ve really enjoyed is the ribeye steak and the salad bar. I’m a small business owner so I never write a review frivolously or off of one experience. We have had poor service for the majority of our meals here. The Wait staff likes to chitchat with each other and stay on their phones. Ignoring the fact that you are way overdue for a table visit and a refill on your beverage.

Today I decided to leave this review because I found their service to be asinine. It really got under my skin today. I ordered a ribeye steak just like usual and asked for it to be cooked medium when I got the steak it was actually cooked well done and was tough. I’ve had stomach surgery so eating meat that is overcooked does not sit well with me because the texture doesn’t digest easily. I’m also a person that doesn’t believe in being wasteful so I ate what I could of the steak and my husband ended up eating what I couldn’t. When the waitress came to the table explained her that the steak had been overcooked. She said OK. There was no I’m sorry to hear that. Let me talk to someone in the back and see if I can get it fixed. Nothing was offered. Well, I didn’t like the fact that she didn’t even apologize for the incorrectly cooked steak.

However, I didn’t say anything because I know how it has been at this restaurant every time we eat here. When I went to check out the person that took my payment said “how was everything today?” I explained to her that I ordered a medium steak and it came out well done, and that it was pretty overcooked… after explaining she just told me the bill total and reached for my payment!

Let me just tell you it was very hard for me to bite my tongue! I wanted to say, if you don’t care about the quality of the meal and my experience then why do you even ask?

I don’t think we’ll be going back anymore, which is unfortunate. What this restaurant really needs is training for their service staff and accountability in regards to the way they treat people and the food quality. By the way, our meal was almost $60 for two steaks two drinks and one trip to the salad bar. They opened at 4 o’clock in the evening and I came in at about 4:15 and guess what? Several items on the salad bar were already out and the place wasn’t that busy. Which told me that they don’t have anyone being competent with stocking the salad bar and keeping it fresh like they should. People are coming in and paying hard earned money for your food. When I go to a salad bar and a bunch of items are missing it doesn’t make me feel very good about what I’m paying you.

I have been looking forward to a ribeye steak all week. Everybody knows how expensive it is eat out and especially how expensive it is to order steak and to say this was disappointing is an understatement. It’s one thing for someone to make a mistake with your meal- but it’s an entire other issue for two waitstaff to act so...

When we came in my husband saw the daily specials he tried to get three waitress attention to ask about it they were to busy chatting with one another , I finally got the cashier's attention and asked ,about the special she was like yeah that's the special tonight ,there was two different special showing , one was pork chops and the other New York strip .So I said ok , set down waitress came over and brought us plastic forks and knife's, I saw everyone else using real forks. My husband ordered the pork chops and I the steak ,$12.99 pork $14.99 steak. Finally got our food, I had to ask for real forks and knife , ,the steak tasted good but tough, my husband enjoyed the chops. I went out to car and my husband paid ,he came out wondering why our bill was so high, it $40+. So he made me go back in there I asked the cashier ,she wasn't very friendly and looked at and said oh the steak is $18.99 I said the sign says $14.99 . She looked at me rudely and said that's Thursday nights special today is Friday. So why in the world would you still have Thursday special up and not honor it. She just turned her head. Ummm 🤔 I don't think we will be going back ever again, with rude service and tough steak and plastic forks and knife when everyone else is using real ones and wrong...

Me and my wife just went here for our 29th anniversary. We ordered 2 new york strips, one medium rare and one well done ordered a loaded bake potato and a sweet potato the waitress excuses herself and comes back and says sorry potatoes won't be done for at least a hour and they had no sweet potatoes period. So I settled for slaw and wife got a salad for an extra charge and fries. The salad was not worth the extra charge. The fries were hard and as for my slaw 3 bites and it was gone and they were no big bites either. The Steaks were small fatty and stringy. On top of that I asked for some steak sauce and was told they were out of steak sauce. How are you going to call yourself a steak house and not have steak sauce REALLY!!!!!! Then to top it off the bill was $44.00 but when I paid I was charged $46.00. Extra fee was charged for using a credit card. Come on now, the steaks were worth maybe $5 tops, if that, for $20 each, $3 extra for salad that came out of a bag, no potatoes, hard fries, 3 spoon fulls of slaw and then a fee to use a card shows me one thing they are nothing but money hungry...