Called in to Order delivery after a 3hr drive to my hotel. The manager, Mike, answered the phone with a very exasperated tone, which made me feel like he was annoyed I was ordering. I'm a loyal dominoes customer at home, and know the menu and my order quite well. I asked for Cheddar Bacon tots and instead somehow got loaded cheesy tomato tots. When I called he told me he thought that's what I wanted after I had already described the dish and the individual ingredients to him over the phone when I initially called. This item has been on the menu for 6+ months at all dominoes stores. I'm really confused on how me getting a standard item menu with no special requests resulted in me getting a custom Italian tot. I called to get a refund and was just told I'll get credits to my dominoes account or they can remake it, but he still seemed confused at me ordering this specific item. He told me again that he was the manager, and that he was unaware so I went and pulled up the dominoes app and told him exactly how to make it with the 3 ingredients it requires.
I understand having 13 orders and one driver but as manager I feel that's reflective of your ability to properly schedule reasonable help, as well as your knowledge of the menu itself (considering I didn't order...
Read moreDid an online order and the food was ready pretty quickly. Got my food and realized they had messed up our order so we went back in and they replaced it for us. While we waited for the remake a delivery driver came in and put an apron on. She then went on to make food without washing her hands. She also was not wearing a hat, just sunglasses on her head. She did realize her error and went out to her vehicle to get her hat but not before touching her hair first (makes me worry about the sanitation of the store.) We got our replacement food and brought it home to find hair in our food and raw dough in the middle of the bread bowl. Pretty upsetting seeing this coming from a previous employee of the company in a different city, where food like this would never be sent out the door and where we weren’t allowed near the food for our guests before washing our hands. Thank you guys for being kind to us about remaking the order and while we waited! However, when it comes to the food...
Read moreThis is honestly the worst experience I have had. I will admit I have a hard address to follow because google maps doesn’t bring you to my house. So I always stay by my phone and wait for a call to explain where I live. Well I didn’t receive a call. It was about 45 minutes to an hour until I called asking about it because I was doing some stuff around my house and lost track of time. Well when I called the person who answered was super rude. The driver was super nice but explain why you gotta be rude when I’m asking a simple question and tell me I should be by my phone if I order something online then hang up. I’m sorry and I normally don’t do this but this...
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