Casey's — Restaurant in Poplar Bluff

This place does not care about their customers! Was traveling and decided to grab 6 slices of already cooked pizza. This was for 4 people that I had to get for quickly. I did not take all the pizza that was on the floor. There were still 3/4 slices left. The lady working at the counter on March 29th 2024 around 6:30 pm (could not see her name) told me “Next time YOU need to call ahead and order” which I felt was already rude in the first place. I told her I didn’t have time and honestly felt I shouldn’t have to explain myself. Then, my husband calls up to speak to the kitchen manager who expects customers to leave a full pizza on the floor and said technically it’s company policy.. like they didn’t want to make more. Not to mention the quality of my pizza was awful. The staff working tonight had no customer service and did not care how they speak to us. They expect customers to leave a full pizza on the floor, not their workers. Here is a photo of their “full sliced...

I visited Casey’s on Pine St and was met with a crowded scene—over a dozen people waiting in line, creating a bottleneck right at the entrance. The store’s layout, with the service desk positioned near the door, feels poorly designed for handling such a high volume of walk-in customers, leading to congestion and some tense interactions among those waiting. While this location is the closest to my home, the experience makes me prefer driving to the Casey’s on Hwy. 53. On a positive note, the pizza was delicious, and the two kitchen staff members were friendly and efficient. The cashier seemed overwhelmed by the crowd, and I felt for her as she managed the rush. A larger space or better crowd management could greatly improve the...

Stopped by to fill up the tank. My wheel chair bound husband needed to use the restroom. We had our dog with us & needed to leave the car & a/c running for her.

An associate, Diane, volunteered to keep an eye on our vehicle while we used the restroom. She stayed w our car the entire time. It was such a blessing to not hurry & worry about our car being stolen. The associates were helpful by holding the doors open. Those little things mean a world of difference...